Beeline Bicycles Reviews Summary

Customer Service

Pros:

• "The staff went above and beyond to help me out."
• "Top Customer service, above and beyond what I had received elsewhere."
• "Andreas was super helpful and gave it a thorough inspection for free."
• "Staff provided outstanding customer service."
• "Super helpful staff that actually want to help you."
• "The staff members carefully inspected the bikes, patiently explained the issues to me, and serviced the bike on time."
• "All staff have been extremely friendly and have given very competent advice."

Cons:

• "Inflexible and unhelpful people!"
• "Bad customer service from beeline, avoid."
• "Terrible customer service."
• "Very poor...I went there this morning with the wheel problem, the guy which served me was talking some code (am, em, ym, om yeah) he said I have to change rear wheel and cheim (72£ in total)."
• "In the meantime, two members of the staff were flirting with another woman who came in looking for bike parts who looked uncomfortable the whole time."
• "Very arrogant and rude customer service."
• "The older of the two staff seemed to be quite judgemental and negative."

Quality of Service

Pros:

• "They're simply great! :)"
• "Exceptional bicycle store and service."
• "They have been amazingly helpful and kind with a whole range of bike advice."
• "They are always receptive, helpful and open to teaching me how to maintain my bike better."
• "Great price, quick and quality service."
• "Fantastic, friendly service and staff who really know their stuff."
• "They can service a bike properly (most of the time)."

Cons:

• "They placed a wrong hanger on my bike which snapped within 70 miles causing me to crash."
• "If it takes them 8 hours+ to change a bike tyre it doesn't say much for their abilities and I won't be going there again."
• "I've found their technical skills of servicing my road bike below par."
• "They did mess up few times badly."
• "New cassette, Chain & two new tyres. Returned to me unoiled and with tyres put on the wrong way round, and the wheel quick release system done up so tight I couldn't undo it on my own on the road."
• "Had a problem with my bike and the only response was: 'This can't be repaired. You will need a new bike'."
• "Bar plugs on my tri-bars were removed unnecessarily when installing bar-end shifters, and they didn't put them back on when I collected my bike."

Product and Stock

Pros:

• "The price matched all other online stores."
• "Highly recommend it and some great kit in the store."
• "All the bike kit you could ever need in one place plus a nice range of bikes and e-bikes."
• "There's a good selection of bikes."
• "You won't get cheap nonsense but you do get a good selection of quality stuff."
• "They stock a wide range of accessories and maintenance items at reasonable prices."
• "Prices are pretty competitive with online rates too."