Fudges Cycles Chiswick Reviews Summary

Customer Service

Pros:

• "Friendly, knowledgeable staff who aren't just there to relieve you of your money."
• "It's so refreshing to see staff actually enjoying their jobs and helping people with their expertise."
• "Fantastic customer service from the moment I walked in."
• "Nothing was too much trouble and they really gave an excellent service."
• "All the staff were pleasant and helpful, explaining the costs beforehand including recommending the new chain and hub."
• "Such a great shop. As you'd hope, all the staff at Fudge and Sons are completely into bikes and it really comes across - they couldn't have been more helpful."
• "The staff were a good laugh but so professional."

Cons:

• "Please, AVOID THIS PLACE AT ALL COST. I DO NOT RECOMMEND IT, WASTE OF TIME, AND MONEY. THEY DO NOT HAVE ANY CLUE!"
• "Terrible service - just horribly untruthful and very rude."
• "They just don’t know what they are doing. Complete lack of professionalism and competence."
• "Dissappointing, I won't go there never again."
• "Poor service and just not good enough. Go somewhere else."
• "Avoid this unprofessional shop!!! Absolutely awful."
• "Poor customer service."

Technical Expertise

Pros:

• "Having tried other local bike shops my experience at Fudges was exceptional. Friendly, professional and expert."
• "Fantastic, knowledgeable staff who really know what they're talking about."
• "Professional, knowledgeable and passionate about bikes- always a great experience!"
• "They are so patient, helpful and knowledgeable."
• "All the little issues with it have all disappeared. They also fit me in really quickly and the price was extremely reasonable too."
• "Outstanding customer service! Walked in one morning and the guys were able to fix my flat in a couple of hours."
• "Very knowledgeable and skilled, fast, and friendly."

Cons:

• "I asked to have my front derailleur and brake cable adjusted. It’s an easy 10 minute job for a mechanic. The guy said it would need gear service for £50."
• "They finally fixed but, apparently, they put another camera size inside that does not correspond to the measurement of the tyre."
• "On multiple occasions I've had different technicians unknowingly contradict their colleague's previous hypothesis."
• "It felt like a good shop at first but after this encounter I would not trust them."
• "The problem is not with the staff, the problem is with the owner that will refuse your warranty rights."
• "A big rip off... took my bike for a 'stage 2' service which costs £45 but came to over £100 with parts & labour."
• "Terrible gear service. The bike is worse than before, the chain is rubbing on both the big ring and small ring..."

Price and Value

Pros:

• "I purchased a brand new bike from them after they were able to match a promotional price of an online shop."
• "All the little issues with it have all disappeared. They also fit me in really quickly and the price was extremely reasonable too."
• "Very reasonable price, and I could pay after the work was completed."
• "They also give you a proper, honest price for repairs."
• "The service was free of charge."
• "Excellent value for money too!"
• "Very friendly, knowledgeable and highly affordable. Only £45 for a full service."

Cons:

• "It was also very pricy!!"
• "Their service rates are quite high and they will charge you full rates for every single repair no matter how small the fix is going to be."
• "Just bought a kids bike and had a poor experience."
• "Too expensive way over priced!!! I BUY a lock from this store a week ago. Went the next day to a different store and found the same lock for £10 less!!!"
• "Clearly overpriced!"
• "I was astonished to how much I was being over charged for these parts and how much extra I was charged to put them on!"
• "Well Fudge’s charges a pound to put air in tyres."

Reliability and Trust

Pros:

• "I'll definitely return and refer you and Fudges to my colleagues and neighbours."
• "Been coming here for years for bikes for all the family and really rate this team."
• "They fixed my front brake and made the bike feel like new in an afternoon."
• "Your bike is in great hands with these guys!"
• "Would highly recommend this cycle shop to anyone wanting to purchase a bicycle of any type."
• "Great cycle store, had lots more choice than the other chain stores and great prices."
• "Highly recommend this place for your cycling needs!"

Cons:

• "They don't allow you to make appointments (I was gruffly told that 'we ain't a doctors surgery') and on the 5 occasions I've popped in to have this done I've been told they're too busy and I should come back."
• "I supported Fudges as I like to support Independent shops over Evans or Cycle Surgery. I regret that now. Don't bother supporting them. Certain shops aren't worth it."
• "I will not be shopping here and I would advise any prospective customers to go 5 mins up the road to Evans cycles or Halfords."
• "The problem is not with the staff, the problem is with the owner that will refuse your warranty rights."
• "I was not offered a refund - this shop's ethos is obviously to mug off as many of the wealthy residents of Chiswick as possible."
• "Should have walked out then but it just got worse as I was given wrong spec information about a bicycle I wanted to buy and extremely rude when I asked why the website said differently."
• "Shame too - I prefer to go to local shops rather than chains but I've learnt my lesson and won't buy from them again."