McDonald's Reviews Summary

Order Accuracy

Pros:

• "Would recommend ordering through the app."
• "He scanned my code so I can get points."
• "Great, friendly service, thanks Colby :)"
• "Really helpful staff member went out of their way to help me order our meals."
• "Always high level service. Always everyone happy and smiling."
• "Staff was very helpful when showing me how to use the app."
• "Nice clean branch. Friendly staff. McDonalds is McDonalds, same food, same drinks, same paper bags, same straws and same way of serving wherever you are in the world."

Cons:

• "£16 order, big mac was stale, large fries were missing, coke was actually fizzy brown water you could see through."
• "I have ordered from this location before and it has been fine but on the last 4 or 5 deliveries there has been parts of my order missing."
• "Just ordered £35 of food for me and my Family and did not get anything right."
• "It's Like they play a game of how wrong can I get your order, even when you go back in with a list of what they have missed they get it wrong."
• "Specifically asked for my double big mac to come with NO cheese... but still came with cheese."
• "Never get my order correct or never turns up they need to sort their s*** out fast because it’s shocking!"
• "The worst mcdonald's in the Oldham area. You order your food, get home, part of your order missing."

Customer Service

Pros:

• "Awsume place to go there specially i say really thanks to that old lady who's work there return my phone with beautiful smile. Very professional staff."
• "I couldn’t thank the staff enough, they were very patient, polite and smiley."
• "I messed up my order on the app today as ordered store collection instead of drive through. Colby was really helpful in finding my order and even replaced the fries which had gone cold."
• "They gave us a discount as we worked close by and as always the food was good."
• "Good McDonalds. I used to work nights in a shop on Elk Mill and McDonalds was the only place open."
• "Staff are lovely and always happy to help."
• "He was very polite, friendly and helpful."

Cons:

• "If I could put Zero stars I would! Rebecca with Ginger hairs attitude was horrendous!"
• "Staff here have no idea how customer service is done or how to prioritise orders properly."
• "Obviously lack the ability to read!!! Wouldn't expect much else, always an issue of some sort with all the McDonald's in the Oldham area."
• "The costumer service is very poor the tall guy manger called lee his very rude my meal was cold I went to him to complain he said if you don’t like it don’t come hear."
• "Very rude staff on drive thru."
• "Worst visit ever milkshake and ice cream machine broken again on hottest day."
• "The staff just don’t want to interact with you and often give you a disgusting look when you ask for something or try to get served."

Food Quality

Pros:

• "At least cheeseburger was nice..."
• "The chicken and coffee were actually hot."
• "We had a quick meal on our way home and was very impressed by one of the young girls working there she was very kind and helpful at the same time being very professional and made our meal more enjoyable."
• "Always check any hot drinks you order."
• "At least the pies were hot can't say the same for the coffee."

Cons:

• "Bad quality food - my fries were cold and unsalted, ice cream seemed like off milk."
• "Food Stone cold, frappes melted."
• "The burgers were the coldest thing on the menu and looked like they had been wrapped by an epileptic elf from the north pole."
• "My food was freezing and my big Mac looked like it had been sat waiting all night for someone to buy it."
• "The meat on my big Mac was all dried up, the salad didn't look fresh."
• "Beef burger bought tonight was below expectation. Dry and almost tasteless."
• "I don't normally do this, but there seems to be little to no quality control at this restaurant as staff tried to feed me a sandwich with visible mold on the underside."