"You can be waiting 10 minutes just to be served as nobody man's the till and when you do eventually order its another 20 minutes for the food to arrive."
"Collecting even simple orders from the drive thru can take 30-40 minutes."
"Waiting over 20mins for food and they only brought our chips out."
"It took so long for the order to come...I was order 8 and they were serving order 13 it is meant to be fast food it wasn't."
"The absolute slowest McDonald's I've ever been to."
Order Accuracy
Pros:
"Staff is usually nice and never had any issues with my orders."
"Food was hot and exactly as ordered!"
"Best service I’ve had at a McDonald’s! Staff were friendly and got my order perfect."
Cons:
"Always wrong order or missing item doesn’t matter if you order online or drive through or pick up check your order."
"The staff have failed to provide the correct sauces and cutlery on my last four orders. Incompetent."
"Ordered 2 breakfasts and 3 extra hash browns for the kids only got the breakfasts no extra hash browns though i payed for them."
"Rubbish service. Always get your order wrong."
"9 times out of 10, your order will be incorrect."
"Still a terrible McDs, items always missing from drive through order, queue round the corner due to lack of staff."
"Always end up with the wrong order few times got all the way home then had to drive back to change it."
Cleanliness
Pros:
"Main area and toilets are regularly cleaned."
"The restaurant was clean, and the food was freshly prepared."
"McDonald's in general are clean as the hospitality staff are trained highly."
Cons:
"The floors and tables are minging."
"Doesn't look like its been cleaned in hours."
"Very messy Restaurant despite being empty."
"Toilets are an absolute disgrace."
"Inside is like a grubby greasy spoon cafe."
"The premises were dirty (See pictures)."
"Tables dirty."
Customer Service
Pros:
"Good food, good service (though can be a little slow at times)."
"Tidy store with friendly staff but you need to check your order before you leave."
"The McDonald's experience was delightful! The friendly staff ensured a quick and accurate order."
Cons:
"The whole attitude of the place stinks."
"Consistently the worst McDonald's I've been to."
"Poor management, you need to do better."
"Service useless lad on drinks chattin to everybody instead of doing his job."
"Staff that really don't even pretend to care."
"Customer service 0. Will not go back! Awful."
"Rude managers extremely rude definitely lacking in customer service skills at a large scale."