McDonald's Reviews Summary

Food Quality

Pros:

• "Its clean, staff are friendly and I've had no issues with any of the food."
• "Food was piping hot the guy who took The order was very polite but made mistakes with the order the server at the window looked scruffy unshaven looked like he'd just got up and come straight to work we used drive thru but had to go I to restaurant to resolve food order which was resolved no problem."
• "Had dinner here today with my family food was nice and staff particularly a man called Stephen came and gave my children colouring activities, asking if food was OK and lastly took our tray away even though I said I would do it he insisted."
• "The fries were actually hot which did surprise me."
• "Food was hot, tasty, and perfectly cooked."
• "The staff were very polite and friendy and my food order arrived within minutes, it was warm and the coffee tasted great 😋"
• "Food is always good."

Cons:

• "Food was barely warm, some of it was cold."
• "Again.....Cold Food...was gonna go back around drive thru...wasn't even a Big queue...Never Again...love a macky's this is a joke it propa does my head in."
• "Fries were cold sandwich went cold wouldn't feed it to my dog!"
• "every 2nd order I place always has 1 or 2 items missing foods look warm by time I get home."
• "The burgers were cold dry and just awful."
• "Food is often cold. Lukewarm at best."
• "Worst meal ever stone cold ordered food on McDonald App at 4.40pm got Food at 7.15.pm."

Service

Pros:

• "arus bridge maccies keep up the good customer service 👍"
• "Very friendly, polite and professional."
• "Staff were very quick, efficient, polite and helpful."
• "The staff were very polite and friendy and my food order arrived within minutes, it was warm and the coffee tasted great 😋"
• "Went in today as normally go through the drive thru but they tend to get the order wrong so went in and was greeted by a wonderful gentleman called Stephen who was very helpful and came straight over to give the children some coloring things and a batman hat, and Stephen also came at the end of our meal was asking if we were OK and if we had finished he cleared our table and on leaving said good bye and thank you this is a change from most of the staff who can't be bothered to say hello or be polite at all Stephen is a credit to this branch and will definitely come in again to see his smiling happy face and polite manners thank you x."
• "Thank you for keeping things so professional!"
• "Only one that I know who seems to be good. She's good."

Cons:

• "Absolutely appalling service here they are only bothered about JUST EAT …."
• "Has to be the worst run McDonalds in the country, and unfortunately its closest to my home."
• "Terrible service.30 minute wait even though there was only 2 cars in front of me."
• "Waited in the drive thru for over 15 minutes just to be served and then another 10 minutes for my food."
• "Terrible, I no longer go to this McDonalds as the waiting times are ridiculous, they prioritise uber eats over customers that come and sit in."
• "Customer service is shocking have their back to you at the window."
• "Absolutely appalling customer service from the manager."

Cleanliness

Pros:

• "Its clean, staff are friendly and I've had no issues with any of the food."
• "It was clean, tidy, the toilets were clean and fresh."
• "What a transformation since the last time I ordered at this McDonald's extremely clean and tidy inside and out."
• "Pretty much the same McDonalds experience you get anywhere. If you've been to one, you've been to them all. This restaurant is still very clean and quick."

Cons:

• "Never a good sign when there's flies around the dirty tables."
• "Tolite discusting..."
• "Absolutely disgusting. Dirty toilets, outside was like a dump."
• "Tables were not wiped, rubbish overfilling and toilets disgusting (75% not in use?)"
• "The restaurant is dirty with rubbish all over it with the staff not cleaning anything up."
• "Had flies all over me big mac bacon chips were colder than thr antartic."
• "The place is filthy and service slow the food cold."

Order Accuracy

Pros:

• "We placed a very large order and we thought that one or two items were missing, but she had patience with us and brought the receipt and showed us that everything was there."

Cons:

• "3rd time now! no bacon on my chicken legend 3 times to get it right."
• "I go here a lot because the food is always hot and fresh but id say 80% of the time they get my order wrong."
• "Maris bridge McDonald’s. Drive through order wrong once again. It’s a constant."
• "No nuggets, with a medium nugget meal, I mean how easy can it be ?????"
• "Worst McDonald’s I’ve ever visited! Orders always wrong and the waiting time is ridiculous."
• "Driver and staff didn't give me the order I requested."
• "This restaurant always has items missing, half the products are always unavailable."