McDonald's Reviews Summary

Service

Pros:

• "McDonald's with relatively quick service, the food was hot and fresh."
• "Fantastic for a quick stop if you're with a group of fussy eaters."
• "Pleasant experience at POS - store was exceptionally busy and needed more staff, but the staff on duty were doing a great job in managing expectations."
• "Atmosphere at 6 in the morning is very chill as there was no one else there.service was polite and quick."
• "Very well run place and very nice staff, especially the pleasant young blond girl who always seems to be around the seating areas making sure everyone is OK and everywhere is kept clean, a big plus for the restaurant."
• "Went today with the kids and the staff at this McDonald’s we’re so helpful from start to finish!"
• "This McDonalds is the best one in Liverpool the staff are so helpful and polite I took my granddaughters there was face painting atmosphere was lovely i will be taking them again."

Cons:

• "These were not asked to leave, even though they weren't paying customers."
• "Awful, I've tried giving them the benefit of doubt but this store is consistently terrible."
• "Horrible always a problem with this mcdonalds can't cook basic food properly got a burnt chicken legend soaked in oil."
• "This branch is basically a youth club. Loads of teens acting up, blasting music on their phones just using the place as hang out, not ordering food."
• "Mcdonalds rice lane you are an absolute joke! Wrong order once again after making us wait for 10 minutes."
• "The amount of kids that hang around outside this one is shocking its a very intimidating place to go unless it's early hours of the morning for breakfast."
• "It's not too much to ask for a hot- ish meal, but the staff just give you what is there, they can't or don't check if it's warm for the customers."

Food Quality

Pros:

• "Went to the drive through to get 2 Double Sausage & Egg McMuffin meals with Hash browns and coffee (their coffee is excellent for the price) no queue but waited several minutes to get meals, which I assume was because everything was freshly made....it was delicious and worth waiting for."
• "Good food, but the app said it had been made and was coming out to my car."
• "Food was good as you expect from McDonald's."
• "The food was actually warmer and the fries were fresh."
• "I love this branch, everywhere else the burger is sliding off the bun which makes the bread wet and soggy around the edges and lettuce is falling or fell out into container, NOT in this branch not only is my burger assembled precisely and methodically, the staff are all friendly and helpful shop front spotless and a happy atmosphere to boot."
• "Food was served at my table within minutes and the quality of the food was as McDonalds always is."
• "Standard McDonald’s with hot fast food."

Cons:

• "Chicken Legend meal was disgusting, chicken overcooked, chips cold, a pea sized amount of spicy mayo and half a cup of cappuccino."
• "Nice hot chocolate, but had a so called hot apple pie, didn't enjoy it, it was a crispy apple pie over cooked."
• "Ordered food from here and received a freezing cold meal, burnt chips."
• "Their food never looks like it does in the adverts or posters. My last burger looked like it had been kicked around the kitchen for an hour."
• "Cold, tasteless and squaushed."
• "We ordered 3 hot chocolates, all of them were quite watery and did not meet our expectation."
• "Chip in kids meals were unediable."

Cleanliness

Pros:

• "Seating area and toilet were clean."
• "Clean."
• "Very nice place to dine."
• "The interior was clean and tidy."
• "Open 24/7, clean, pleasant staff."
• "I booked my Grandson's 4th birthday party here... the staff were brilliant the kids loved it, it was different to the usual run-around-screaming that kids usually do at parties."
• "I love this branch... the staff are all friendly and helpful shop front spotless and a happy atmosphere to boot."