Jacksons Streatham Estate Agents Reviews Summary

Customer Service

Pros:

• "Great service & special attention shown by the Streatham Hill branch, particularly Jonathan."
• "Thomas was attentive, professional, and incredibly knowledgeable about the housing market."
• "Jacksons have been brilliant since the moment we instructed them, after having a bad experience with a previous agent they were reassuring, honest and practical."
• "He offered us a quick viewing slot and provided honest information about the general rental market."
• "We had a lot of help especially towards the end of the process to get the chain over the finishing line."
• "He was incredibly helpful and professional in helping us rent our new property."
• "Thank you to the team at Jacksons for their hard work and professionalism in selling our home, especially Esta who kept us informed throughout all stages."

Cons:

• "The person who answered was his manager, so I attempted to book in with them, expecting someone a bit better than the person who showed us around. Instead, they were rude, pushy, and generally just a terrible salesman."
• "Initially they overestimated the value of property which left us thinking it was to secure our custom."
• "But the second experience with someone supposed to be a manager legitimately made me laugh when I got off the phone, shaking my head at the clownery."
• "The salesperson was fairly useless... He took us to see one with a huge basement that could be converted, it was a game-changing factor about the property, and he didn't even mention it."
• "Clearly, this company are just full of jesters. I wouldn't recommend listing with them, having experienced what they are like at the other end."

Staff Performance

Pros:

• "Jonathan has been so fantastic throughout the purchase of our property."
• "I cannot rate Jackson’s estate agent highly enough, especially Olivia Flynn-Taylor who went above and beyond to help me with my rental search."
• "Mahenr has been amazing. She has taken care of us from the initial viewing till the final signing of the lease."
• "He was always willing to talk on the phone and was able to have a laugh and provide valuable advice."
• "She understood our brief perfectly and we have just had an offer accepted for the first property she showed us."
• "He called me back instantly from receiving me enquiry and found a new home for me the same day."
• "They were polite, considerate and informative with feedback on viewings."

Cons:

• "We had to reduce the value twice in order to sell."

Professionalism and Expertise

Pros:

• "Esta's knowledge is outstanding."
• "A member of their team, Kieran, has been very prompt with the plumbing repairs needed for downstairs bathroom."
• "We have used many different agents and found they do not listen to request however Drewe at Streatham Hill did which saved us a lot of time."
• "Very happy with the service from Jacksons."
• "We had an excellent experience with the Jacksons Streatham team in assisting us with the sale of our 2 bed flat."
• "Me and my partner Grace had a very positive experience with Scarlett from Jackson’s Streatham."
• "We had a great experience with Jacksons both selling and purchasing in the local area."

Cons:

• "No negative comments identified that fit this category."