Consulate General of the Kingdom of Morocco Reviews Summary

Customer Service

Pros:

• "Thank you Reda for you brilliant service today and also a big Thanks to the Consul for your time 🙂 it's been a pleasure meeting you all."
• "People were friendly, respectful and nice."
• "They were quick and eager to help us out. Made sure our waiting time was not too long."
• "The guy who takes the fingerprints is very professional and customer oriented. The service was outstanding and very professional."
• "I went to the consulate with my wife and 3 year old son and was treated very respectfully and we were processed within 5 to 7 minutes."
• "Staffs are very polite and professional and constantly wanting to help."
• "One of the greatest experiences I had with a Moroccan consulate."

Cons:

• "Remove Morocco from my bucket list and will discourage my friends and families from visiting this country as it is just not worth the money and all the anxiety from waiting for the visa."
• "I have never met such a rude person over the phone in any embassy of any country that I have ever visited in my entire lifetime."
• "Worst consulate ever, they never answer, sometimes they will hang up the phone on you."
• "Lazy, useless, unfriendly, unprofessional."
• "You can see no one care and no doing them job properly, not professional at all."
• "The worst service ever, They can't speak English, they never answer the phone- I been trying to call for days!!"
• "Worst embassy ever. Non serious attitude."

Communication & Responsiveness

Pros:

• "Suprisingly, my passport arrived through my letterbox within 4 days after all the submitted documents were received."
• "Once it was ready. They called me and messaged me."
• "They replied to our emails within thirty odd minutes and gave us clear instructions."
• "Received visa via email the next day! Excellent process."
• "I received my passport 1 week after applying for it."
• "Before going to the consulate they picked the phone and they explained everything, also online you can find all the information without confusion."
• "I received stellar service from the consulate."

Cons:

• "I was never able to get a hold of this consulate."
• "I have been trying to get through all day and no one answers the phone, why have a telephone line if it is not manned."
• "If you need paperwork to get sorted be prepared to be lied to and made to wait hours on end."
• "I was calling for two days, but no one answered my call."
• "WORSE embassy ever, don't answer to the phone or respond to emails."
• "Completely useless and disgraceful service. phone lines busy 24 h !!!!!!"
• "Phone either constantly busy or you get cut off after selecting an option."

Professionalism & Efficiency

Pros:

• "It only took 3 weeks to be made."
• "Just got tourism visa on a same day although it was not premium service which after instruction all online and done it with ease."
• "A great experience and prompt service. We followed the instructions on the website and posted our applications. We received our visas 15 days before our departure date."
• "The new online booking system is amazing …very easy to use."
• "I needed my passport and was ready in few days, excellent service Staff were helpful and I am very happy that they are here to help Moroccan or other nationalities who are travelling to morocco, easy connection to the Consulate."
• "Really co-operative and prompt."
• "The staff was friendly, and helpful. Specially, the guy who takes the fingerprints."

Cons:

• "Submitting completed in advance paperwork took 1.5 hour."
• "No positive comments regarding financial transparency were found."
• "Extremely lacking of efficiency. If you are required a visa to Morocco, don’t come here!"
• "They should close the service, as they don't deserve to earn from tourism at all."
• "To get a tourist visa will take ages. They have a medieval system to process touristic visa."
• "Worst Communication, Worst customer service, they never answer the phone, Visa took more than 30 days, Unprofessional."
• "The services is very appalling, they never answer the phone call."