Enzee Brockenhurst Ristorante & Pizzeria Reviews Summary

Food Quality

Pros:

• "The food was incredible."
• "The pizza and lasagne were delicious, and the cheesecake and tiramisu were the perfect finish to a lovely evening."
• "Brilliant food, wonderful staff, and brilliant service."
• "Fantastic atmosphere, totally professional staff and excellent food."
• "The food arrived hot, was well presented and tasted really good."
• "The food is delicious, fresh and authentic."
• "The food was fantastic and the atmosphere matched."

Cons:

• "The staff were rude and very slow. We were made to feel as if we were an inconvenient nuisance."
• "Very poor service, we ordered starters they were forgot!"
• "Pizza was really dry."
• "Definitely wouldn't recommend this place. The food is not good."
• "For us we felt the food was overpriced, the portions were too large and didn’t taste as good as it should."
• "Food was below par and some orders were wrong."
• "The food was very disappointing, pasta under cooked, no sauce and not plated nicely."

Service

Pros:

• "Greeted so nicely by the staff especially the lady who worked there & took time to ask how we were etc."
• "Welcoming staff."
• "Great service and excellent value."
• "Staff and chef went out of their way to make sure we had a great meal."
• "The team were incredibly friendly and welcoming."
• "Very friendly welcome and great service with food to match."
• "The staff were very attentive and helpful on wine choices."

Cons:

• "When busy the waiting staff can get a touch overwhelmed."
• "There was no empathy shown and we ended up having to leave, disgraceful behaviour!"
• "Waited an hour for the main courses."
• "Kept waiting at bar, not even offered drink or menu."
• "Staff is young and not caring."
• "Poor service unfortunately."
• "Service can be pretty slow."

Atmosphere

Pros:

• "The atmosphere was very relaxed, this ristorante is PERFECT for a cosy meal like we had, or even a celebration."
• "Beautiful setting, even better food."
• "The interior decoration is really fascinating."
• "Atmosphere and staff were very nice."
• "The atmosphere is absolutely amazing."
• "This restaurant has a very nice ambience and a chilling atmosphere!"
• "The restaurant had a lovely relaxed atmosphere."

Cons:

• "Extremely rude owner, dont even think of raising any issue at this restaurant unless you enjoy being intimidated and harassed."
• "The owners daughter was very rude."
• "The heating was also far too warm for me."
• "Although I’ve not visited this restaurant I’m very disappointed with the lack of service and the lack of ability to make contact to book a table."
• "I usually like low lighting but it was far too dark even for me."
• "Terrible experience and appalling behaviour from the manager."
• "PLEASE AVOID."

Value

Pros:

• "Reasonably priced."
• "Now doing a £6.99 menu which is excellent value as the portion sizes are the same as when buying from main menu."
• "Portion sizes are good value for money."
• "The food was good value for money."
• "Really good portions and although not cheap it was good value."
• "Fairly priced especially as portion sizes are huge!"
• "Great Italian food at a brilliant price."

Cons:

• "£72 for the worst restaurant experience I have ever had."
• "Would never go back or recommend this food to anyone."
• "Small portions at higher than I would expect prices."
• "A £30 bottle of wine which we were told was a steal as it normally goes for £50. Found it easily online at £12.99 from various places."
• "Prices were sky-high so was expecting great things and every dish was a disappointment."
• "£25 ravioli which was 5 pieces."
• "Can't get past the substitute dessert of creme brulee being £8.50... very small and basic."

Location

Pros:

• "The train station is just opposite."
• "The location is perfect right next to the train station."
• "Easy access by train. It's very close to the station. It is like 2 minutes by walk to get there."
• "Right next to Brockenhurst station, so ideal if travelling by train. Plenty of parking if travelling by car."
• "I used Google Maps to find the restaurant, which was easy and led me straight to the right place."
• "I love to sit it the conservatory at the front of the building and watch the comings and goings of life at the train station."
• "An amazing restaurant in the idyllic village of Brockenhurst in the New Forest, fantastic atmosphere."

Cons:

• "The only negative was the only available parking seemed to be on the station which was pricey."
• "We will be avoiding this restaurant at all cost in future."
• "Trying to get anyone's attention was difficult."
• "Not that friendly went in and asked if they did take away and we were told if they weren't too busy they could serve us."
• "Been there 3 times now, everytime....there's been great service, friendly staff."