Address: Southampton Rd, Lyndhurst, SO43 7BQ, United Kingdom
Phone: +442380284184
Rating: 4.6
based on 213 reviews.
Food Quality
Pros:
"Beautifully cooked beef, with bright coloured vegetables. Sheer delight."
"The food was excellent as always"
"The food was authentically Italian, the service was outstanding and the puddings were immense!"
"Absolutely wonderful food and service!"
"The food is stunning and authentic."
"The food was amazing - and I'm particularly fussy with Italian food as I was taught by my Calabrian mother in law how to cook Italian food."
"Food is absolutely fantastic, good selection albeit a tad expensive, definitely worth your money though."
Cons:
"The food wasn't quite as nice as previously, but by no means bad."
"It was all very pricey and the quality has gone downhill."
"The starters and mains are over priced for very ordinary food."
"The food was really bad - we ordered penned and spaghetti- both arrived sticked in one piece like litrrary reheated in microwave and the sauce was so watery it was unreal."
"But at 12.50£ for a pizza so small, And no taste, like industrial pizza."
"Unfortunately the food was average at best, quite bland."
"The main was disgusting. Salmon with a side of potatoes."
Service
Pros:
"Very helpful staff who were always polite and couldn't do enough for us."
"Happy efficient staff."
"The service was very good, I had chicken in white wine and cream sauce and couldn't fault it."
"The desserts were amazing too! High standard, quick and very pleasant service."
"The staff were friendly, polite and professional."
"Service was excellent; polite, professional and happy to assist."
"Our waitresses were lovely, welcoming and service was impeccable."
Cons:
"Tried to book a table on their web page got no confirmation back so phoned up to ask only to be told rudely that they are fully booked then the phone was just hung up on me."
"Very poor threatening customer service, letting down good food."
"Our bill money was about to be grabbed out of our hands by an angry waiter until I protested that we hadn't counted it yet!"
"I was surprised to have been chased by the same waiter who rudely implied I was running off without settling my bill."
"Our waitress was miserable with attitude, did not seem to enjoy her job at all."
"Some of the staff however were borderline rude and seemed really agitated."
"Staff are not very attentive and seem very distracted."
Atmosphere
Pros:
"Used to be my favourite place... fun atmosphere, no complaints about the food."
"Stunning outdoor seating, under a grapevine canopy."
"The environment transports you to a different place, its full of character and has a lovely atmosphere."
"Very pleasant relaxed atmosphere."
"O.M.G fabulous Ambiance."
"Great atmosphere."
"The atmosphere in the restaurant was relaxing and inclusive."
Cons:
"Social distancing between tables poor."
"Felt a little too crowded for me but they did have plastic partitions etc up so still felt pretty safe."
"The only reason I have not given it 5 stars is because of the hectic atmosphere and quick turnaround."
"Sometimes when it is very busy the service lacks."
"It was a classic Italian, felt dated inside."
"Not been decorated since forever, crammed with tables."
"Like touristy Venice meets Eastbourne in the 1970s. It's pretty terrible decor but we quite enjoyed it!"
Value
Pros:
"The portion sizes are still good, we had 3 courses each and overall was good value for money."
"The house red was reasonably priced and quite good."
"Fantastic meal, very reasonable price for the quality."
"The prices were very reasonable especially given the quality of food and service."
"Lunch menu prices very reasonable."
"It was very reasonably priced."
"Affordable price with very generous portions."
Cons:
"Was not worth the hour and a half travel to get there just to be left hungry and disappointed."
"Went with friends for a meal, which was OK, however one of our friends has a fish allergy which was declared, but when Bill arrived they charged £23.90 for the allergy!!"
"It's extremely overpriced only good thing is the desserts."
"For the price of this restaurant's services, I expected to be served a taster to help me make a better selection for my choice of beverage."
"We went 3 of years ago used to be so much better."
"Some dishes were a little overpriced in my mind for what you really got and the way in which it was presented."
"Lovely food, but it takes ages to be served, order drinks, etc. Seemed understaffed."
Additional Features
Pros:
"Keep the authentic Italian experience alive, with a warmth and charm sadly lacking from ‘chain’ Italians."
"Beautiful location in the New Forest, Child friendly & amazing food & service."
"Have a nice children's play area and their own chickens in garden."
"They are well equipped to deal with covid safety and there is lots of parking on site too."
"The restaurant was lovely and clean"
"Proper Italian family restaurant. Pleasant terrace under the eponymous pergola."
"There is a lovely pergola (not just a clever name) for al fresco dining and a kids play area."