York Cocoa House Reviews Summary

Staff and Service

Pros:

• "Very friendly staff and the coffee was very good, nice selection of single origin coffees."
• "The young man who took the session was very knowledgeable and was polite and friendly throughout."
• "Great service by all at York cocoa House today."
• "The staff were so knowledgeable and the chocolate was amazing."
• "Everyone working there were lovely."
• "Extremely friendly staff who was very careful about our dietary needs."
• "Staff mostly friendly, but Alice was particularly helpful and friendly."

Cons:

• "Reason for only three stars is because they didn't have dark chocolate truffles for my beautiful girlfriend."
• "Unfortunately, there was no one available to help us."
• "Service a bit hectic."
• "It wasn't as I expected, even though it got good reviews."
• "Delicious hot chocolate but terrible service and poor atmosphere."
• "Nice hot chocolate but the manager is just rude!"
• "Manager was really grumpy when asking for tap water even though my sisters had ordered hot chocolate and cake."

Chocolate and Drinks

Pros:

• "The dark hot chocolates are very good."
• "This was by far my best hot chocolate I've ever had and I'm always craving it."
• "The chocolate afternoon tea is also worth a try especially if you're a chocolate lover."
• "Absolutely delicious chocolate, hot chocolate, and ice cream."
• "Sublime Hot chocolate with lots of variety! Dark, Milk, White - a special of the day, all made and manufactured on site."
• "The best Spanish hot chocolate I've ever had: thick, rich, just a shade before bitter."
• "Had the best hot chocolate I've ever tasted."

Cons:

• "The chocolate torte is a bit too rich."
• "Half of the ingredients ran out so I couldn't even make the chocolate bar I wanted to."
• "The amount of sugar was so overwhelming with very little chocolate flavour in any of the products."
• "Drinks taste OK but not that hot and chocolate doesn't dissolve very well leaving big chocolate mess at the bottom of the cup!"
• "Would have recommended for kids but they would not enjoy the bitter dark chocolate."
• "I would not recommend it for children as the chocolate is not the sweet type we generally give kids."
• "The cafe service was a little slow and the drink was worth the wait despite looking a little unrefined in its decoration."

Experience and Atmosphere

Pros:

• "Our guide was really passionate about chocolate and it was nice to see someone who enjoy doing these."
• "This was a nice and comfortable place, comfy seating too."
• "What an absolutely fantastic experience."
• "Loved this place, very interesting as we made our own chocolate bar and the demonstration was very informative and educational."
• "Stunning decor, beautiful place to stop for a drink."
• "Georgeous, georgeous, georgeous inside and out."
• "For chocolate lovers in York this is a must. Beautiful place tastefully decorated in an vintage style."

Cons:

• "Did a bean to bar course... we were told to leave our address and the chocolate would be sent via next day delivery after tempering into bars for us. I did not receive it in this delivery time and still waiting one month later."
• "This place is a real tourist trap."
• "Despite having the drinks on site, they were all given to us in single use cups with no explanation for this."
• "I was lied to repeatedly and greeted with rude manners whenever I would enquire about my chocolate."
• "It is so cold and clinical."
• "Unfortunately this place has gone down from 5 stars to 2 in the last 6 months."
• "It's quite small inside with limited seating."

Workshops and Tours

Pros:

• "Very interesting tour with a lovely guide."
• "Luke is knowledgeable and a real inspiration in that he encourages interaction."
• "Sophie who ran the masterclass was superb in explaining the different processes for making chocolate and sharing baking tips."
• "The masterclasses are useful for people of all skill levels and very fun."
• "Very informative tour, and guided us through tasting really well."
• "We had the tour where a very knowledgable young lady explained the whole process from growing to eating and everything in between."
• "Enjoyed a tour with chocolate tasting in Sept, we all, including the kids loved it."

Cons:

• "Did a bean to bar cookery course. Course not as described as didn’t get to actually make a bar."
• "We learnt absolutely nothing and just melted some broken bits of chocolate with a hair dryer and threw in some ingredients."
• "The truffle making workshop I attended was advertised as 3hrs but finished 50 mins early."
• "Utter pants don't bother attending any of their advertised workshops."
• "We paid £45pound for myself and my wife and was expecting a class full.of information but was given non."
• "When ordering drinks we asked for the drink to not be very hot just easy to drink, we could hear from the outside that they were steaming the milk way too much for easy to drink coffee, the milk was already burning from the sound of the steamer."
• "My wife and I completed the 'bean to bar' chocolate course a couple of weeks ago - although we really enjoyed the course up until the point we got to - I'm not sure it should really be described as 'bean to bar' - as we didn't actually make a bar!"