Bairstow Eves Reviews Summary

Customer Service

Pros:

• "Excellent service, the Hetheringtons team very very friendly, professional and responsive from start to finish."
• "We have been served by the agent Mr Gavin. He has been very helpful and polite."
• "Letting agent Alicia was kind, attentive and very helpful in showing my fiancée and I homes around Woodford Green."
• "Thank you to Itayi and Hayley for their professional and supportive service during our letting process."
• "Itayi went out his way to make my relocation move as smooth as possible."
• "As a tenant, I'm happy with the timely responses and warm service received, in particular by my agent Itai who has been nothing but excellent."
• "Alicia Neal dealt with us in a highly professional manner and was always available to respond quickly to our concerns."

Cons:

• "Very confusing never dealt with such poor communication from a well known company."
• "When we reported the problem they never repply."
• "The service with Bairstow Eves, South Woodford branch is definitely not what you expect as a tenant."
• "Hard to get any simple answers or helpful communication between themselves and tenants."
• "Just a heads up to people that want to rent with Bairstow Eves. If you do fail referencing you do not get your one week holding deposit back."
• "You have to do multiple follow ups after you report issues, the property manager keep changing often."
• "No one at the office seems to do any proactive work into ongoing issues, instead they wait for you to contact them."

Staff Professionalism

Pros:

• "The service is absolutely great. I was served with Alicia. She's one of the most professional people I have ever seen."
• "A very courteous service from providing a valuation to marketing it widely."
• "Callum was also very helpful with arranging viewings for the property."
• "Her warm and kind spirit and willingness to the job was truly unmatched."
• "After years of dealing with letting agents I was dreading the process. There was no need as it was very easy."
• "Itayi and the team went above and beyond to help us along the process of renting our place."
• "Itayi was always helpful, friendly, and knowledgeable, and he provided prompt answers to all of my questions and concerns."

Cons:

• "We were told that our deposit was confiscated because we gave false information."
• "I am extremely disturbed, I will do whatever it takes. They do not answer my mails."
• "They make you sign a contract every year charging you £150 on fees for nothing. The alarm, intercom and door bell never worked."
• "We have been reporting leaking wall for years and never got any response about that."
• "There was a rat in the flat coming from the restaurant downstairs, it took them three weeks to bring pest control."
• "Can´t comment from the landlord´s perspective but the service they provide for tenants is absolutely terrible."
• "When they advise of any property maintenance visits by contractors people often don't turn up on the date and time."

Property Management

Pros:

• "Have had a great experience so far with Bairstow, in particular our agent Omar Harrak who’s been going above and beyond in helping me find the right property."
• "Hayley Peverley understood exactly what we were looking for and found us the perfect property."
• "Alicia was very friendly and extremely efficient with helping us find new tenants."
• "We’ve successfully rented a place with the help of Bairstow Eves South Woodford."
• "Itayi was really helpful throughout the process."
• "It was nice working with Bairstow eves and the entire team."
• "I'm thrilled to share my positive experience with Itayi, the lettings negotiator at Bairstow Eves."

Cons:

• "Took them over 3 weeks to repair one washing machine that is now broken again."
• "Five months into our tenancy and still we are waiting for our doorbell/intercom to work."
• "The only times they promptly follow up is when they have to sell you home insurance or when your rent has missed the deadline."
• "Often I was redirected to another Hetheringtons branch which wasn’t able to help me with my problem."
• "After acquiring the property, we didnt realise how much work we need to do as everything looked good cosmetically so was a bit disappointed when we worked out the financials."
• "I think it is highly unprofessional to allow viewing of property when ther was an offer placed already."
• "Really disappointed to have been left outside a property without any attempt being made to contact me."