Kinleigh Folkard & Hayward Blackheath Estate Agents Reviews Summary

Customer Service

Pros:

• "Natalie's work ethic is great, she has been very efficient, patient and always ready to help with everything."
• "The KFH team are simply excellent. Special thanks to Marta and Shelley who practically took my hands through the highs and lows of property renting."
• "Lynne demonstrated outstanding communication and highest level of care and support at every stage of the process."
• "Everyone in this branch who I spoke with was very helpful."
• "The team is very efficient, friendly and professional."
• "Shelley has always been personable, professional and ahead of the game."
• "Kelly was excellent - reliable, experienced and very responsive throughout the tenancy process."

Cons:

• "His tone was demeaning and unbearable."
• "However, we would not recommend using the lawyers recommended by KFH, as they were not very proactive."
• "The Letting Agent, on the other hand, wouldn't let me get a word in, but kept talking to show off his marketing knowledge."
• "Emails about newly needed fixtures to the property? No response."
• "A male Letting Agent picked up my call and proceeded to completely embarrass me for the few pennies shortfall of their requirement."
• "Front desk young lady attendant failed to impress me, having a rather couldn't be bothered ' attitude, not the smiling helpful person to make one feel welcomed."
• "Terrible. Awful lack of communication even when we had a leaking toilet that caused extensive damage to the downstairs flat."

Professionalism

Pros:

• "Chris Early to be a personable and professional estate agent who takes time to understand me and my needs."
• "Nick Cooper acted as our mortgage advisor and we couldn't be happier with the service he provided."
• "Tariq kept me updated throughout the process which can be daunting but because of his expertise it made the whole experience a lot less stressful."
• "We couldn't have asked for more from Priyesh in terms of professionalism and responsiveness."
• "Chris Early and his team at KFH Blackheath are all excellent at what they do."
• "Michal - he was responsive, polite and professional throughout and guided us through the process from offer to exchange."
• "I would like to say a big Thank you to Myles Blair and all your team, guys you are absolutely stunning, great customer service, super professional, very friendly and helpful."

Cons:

• "They may be good for buying a property, but as property managers for a rented flat I cannot express how bad they are."
• "If they’re willing to cut corners and avoid accountability for a large chunk of their renting clientele, what makes you think they won’t be doing the same to you?"
• "Talk about shockingly bad."
• "Avoid, avoid, avoid, AVOID."
• "Even if you are in the position of leasing, selling or buying, do you really want to work with a company like this?"
• "I wouldn't recommend even telephoning KFH to enquire about lettings and if we were purchasing a house, we definitely wouldn't go via KFH."
• "If they’re willing to cut corners and avoid accountability for a large chunk of their renting clientele, what makes you think they won’t be doing the same to you?"

Efficiency

Pros:

• "Rented a property through KF&H and the experience was very efficient."
• "KFH could not have done anything more to ensure that this rental went through smoothly."
• "They are always available to assist, kept me informed at all times and have made the whole process run smoothly and stress free!"
• "The team at KFH Blackheath were lovely throughout the process of renting out our flat. They were incredibly efficient and achieved lots of viewings in a very short space of time."
• "It was thanks to them that I was able to move into my new flat before Christmas, despite some delays from solicitors' side!"
• "The team at Kinleigh Folkard & Hayward Estate Agents is absolutely stunning."
• "Handled my sale professionally and courteously at all times, the viewings were managed with minimal inconvenience and excellent communication at all times."

Cons:

• "Emails about questions with the lease? No response."
• "Agreements to fixes being made to the property pre-move? Never happened."
• "Only could fault the Check in time/date wasn't met but that's because the Landlord was let down by the contractors."
• "I urge people to ask and search on the Come Hither to Hither Green Facebook page, where you will find a number of folk with similar experiences."
• "Emails about questions with the lease? No response."
• "Agreements to fixes being made to the property pre-move? Never happened."
• "But boy oh boy, if they need to do an inspection or anything that will have them made accountable, they can suddenly reply to an email!"