Foxtons Blackheath Estate Agents Reviews Summary

Customer Service

Pros:

• "Emi Mustafa and Samantha Wilson have been extremely helpful."
• "Sam and Emi from the Blackheath Foxtons office helped sell our property with professionalism and attention to detail."
• "Samantha was outstanding in her communication, even providing me with more updates than my own solicitors."
• "I spoke to Samantha Wilson from the sales team and she was an absolute angel and went the extra mile to help me."
• "All the correspondence I’ve had with foxtons has been incredibly helpful and friendly."
• "Adam really looked after us throughout our whole process."
• "Special mention to Eloise who has been very helpful with looking for a property that is within the range that our group was looking for."

Cons:

• "Our agreement has ended but it is impossible to find the property management team who needs to tell us how much is the final bill."
• "Foxtons failed to keep me updated at every opportunity."
• "No communication, no customer service. All they care about is collecting your money every month."
• "Had to get the council involved to support with damp and mould in the property as Foxtons provided no support whatsoever."
• "To anyone looking to rent a property, I would avoid Foxtons, especially if Foxtons are 'managing' the property."
• "The sales team is fine but the property management team is terrible."
• "Communication is non-existent. Constantly chasing for simple updates but being ignored for weeks on end."

Professionalism

Pros:

• "Sam McCaig at their Blackheath branch; he was a great guy to work with and pulled out all the stops to enable the purchase to go through smoothly & quickly."
• "Elliot from Foxtons was the most polite and friendly estate agent we spoke to during our search."
• "We had a great experience renting through Foxtons for the first time, with Mia Lyseight."
• "Mia balanced professionalism with friendliness."
• "I recently had the pleasure of working with Mia to rent a property in Blackheath, and I cannot recommend them highly enough."
• "Sarah Kay was brilliant and I would recommend Foxtons to everyone after all the help we recieved."
• "Aidan has been amazing with helping me start my tenancy at my new flat and he’s always been so quick to respond."

Cons:

• "It is the most terrible experience we have ever had. I attached all the evidence of professional cleaning."
• "Why build up people's hope and then just disregard them."
• "Whenever I had the person in charge of me over the phone, she was asking me if I had other agencies, how they were ext... 'but did you find something for me, and she said, 'ho no but I will look something for you' Unprofessional."
• "Tim Standing has lied to us in different occasions and has been caught red handed."
• "If you don't like being scammed and enjoy living a happy peaceful life, avoid foxtons at all costs."
• "They messed up our rent because they can't do simple addition or any kind of mathematics."
• "The worst experience. Over priced my property with absolutely no intention to push."

Staff Performance

Pros:

• "Thank you Mia for finding us a new home."
• "Our experience with this agency was very beautiful and most of all because of mister Seamus Tyrrell."
• "I would highly recommend this branch and more specifically having Mia for your property needs."
• "Rochelle from Foxtons found our dream home."
• "Nik Yankov from Foxtons did an amazing job finding me a home in a short period of time that I had available."
• "Maria gave such a lovely experience! She was very friendly and kind and was very patient when I was running late."
• "Foxtons Blackheath, my best experience ever after many bad experiences I had with many other estate agents."