Stirling Ackroyd Estate Agents Reviews Summary

Customer Service

Pros:

• "Nick Mayhead and the team (Frazer, Oliver, Zoe) guided us through the process with clarity and efficiency."
• "He was available to answer almost 24/7 which could not be more appreciative of!"
• "Thank you Sam (Mulhall) from the Shoreditch branch of Stirling Ackroyd! Your clear communication, prompt responses and actions made all the difference."
• "Luke at SA provided me with the best customer service that I’ve ever had in real estate."
• "Our agent Dylan was quick to sort a viewing for the property we were interested in."
• "Jack has been so professional, responsive, and patient with us throughout this process."
• "George is professional and understood our needs without trying to oversell it."

Cons:

• "This morning (a Tuesday) I received a call from Liam at Stirling Ackroyd confirming a batch of 3 viewings in the afternoon which were never previously mentioned or agreed and our unavailability on Tuesdays had obviously been ignored."
• "The 2 companies don’t seem to regularly meet or talk which led to failings regarding legal packs and other things which should have been picked up but were not until I intervened."
• "When asking to arrange a viewing he kept on trying to hard sell other flats."
• "Called for last minute details and found out that my record was not known at Stirling Ackroyd, showing was not listed in agenda and property was rented to someone else."
• "I never received a tenancy agreement and became worried the closer to my moving date."
• "Having to repeat myself to Leonardo and explaining the same thing over and over again was tiring."
• "They then ignored us for around 6 hours and we tried to contact them."

Professionalism

Pros:

• "Very impressive. I already recommended to all my friends and relatives who have interest in London property."
• "I recently sold my flat through Sterling Ackroyd, Seth Branum from the sales team is extremely professional, efficient and personable."
• "Writing as a landlord letting my property for the first time I was impressed from the first with the helpful and attentive way in which Kristians and his colleagues guided me through the process."
• "The sales process was really smooth, and they applied pressure behind the scenes to ensure all went through quickly and efficiently."
• "Luke Kelly lead us through the process in a dedicated and professional manner and went the extra mile when it came to making sure we find what we are looking for."
• "He was very professional and responsive throughout, and got the deal done in a time-crunched setting."
• "Ghiles was very professional and on it, communication was easy and joyful, I felt looked after and supported throughout."

Cons:

• "I had to find a temporary living solution while I looked for another flat which Stirling Ackroyd was no help at all with."
• "This is such an unprofessional agency and reading other reviews it's no agency I would ever want to give my money to or contribute to the sleezy, unprofessional salesmens commission!"
• "Very inefficient and sometimes rude."
• "Work feels sloppy, things aren't handed over when people are on holiday so issues drag on, constantly chasing for updates and changes."
• "This agency, and the landlords they protect and represent, are extremely unethical."
• "The move in was a bit of a chaos due to miscommunication between the agency and the landlord."
• "Probably the worst experience we’ve had with estate agents in London."

Responsiveness

Pros:

• "He sent us a video of the property (and others too) and we negotiated everything via whatsapp."
• "Any question or queries I had were answered almost immediately and taken care of with great efficiency."
• "He always responded immediately to any emails or calls, he was always ahead of the loop regarding what was going on."
• "Thank you Luke for your patience and amazing customer service AND for all the times we asked numerous questions (some even obvious ones) and you kindly responded despite the time difference and without ever meeting."
• "He was incredibly attentive and got back to emails and calls in a prompt fashion."
• "His responsiveness was incredible. If he didn’t pick up, he would always call back no longer than 5 minutes later."
• "Communication was excellent and all my questions and queries were dealt with promptly."

Cons:

• "We searched on recommended websites, tried homie, and contacted a number of different agents who responded carelessly to our request for more information and needs."
• "How can you retract an offer without any communication?"
• "Not considerate to tenants, zero protection from landlords who want to take advantage."
• "Come 3 months with little to no interest, no regular updates and communication I was getting a little concerned."
• "Nobody wants to give you viewings and no one calls back as promised."
• "No confirmation email sent and guess what, Harry didn't show up for the viewing!"
• "Stay away at any cost. You don’t want to get frustrated literally in any interaction with them."