Winkworth Palmers Green Estate Agents Reviews Summary

Professionalism

Pros:

• "Communicating with me every single step of the way in a professional yet approachable way."
• "She dealt with any questions or queries in a professional manner."
• "From then on it was 'all systems go' from Hetal at Winkworths, with making an offer and securing the sale for us."
• "If it wasn't for the excellent, professional service provided to us by the outstanding team at Winkworth, our deal would have 100% fallen through."
• "The agents were on hand almost 24/7, ready to answer and question or deal with any problems no matter the time of day."
• "My agent, Hetal Shah was a consummate professional throughout."
• "Herman's attention to detail and personalised approach made our experience a breeze."
• "I would highly recommend, as it’s well known that some estate agents have a reputation for being about themselves and commission!! This team is far from that."

Cons:

• "Herman however definitely falls under the mass generalisations we have come to associate with estate agents as a lack of transparency is clearly his preferred way of working. Cowboy definitely comes to mind."
• "Landlords beware! This estate agent outright lies about carrying out reference checks on tenants."
• "Called about a property I was interested in and tried to arrange a viewing. The Agent took all my information including what I'd consider important and sensitive. The agent promised to call back but she never did."

Customer Service

Pros:

• "She was always friendly and helpful, providing open and honest advice and being on hand by email and phone to answer questions quickly."
• "We found the whole team from Nick Charalambous (Director) down, to be professional, responsive, and helpful."
• "The support, kindness and encouragement we received from Hetal at all the steps of this ride has been invaluable!!"
• "She went absolutely above and beyond what was expected of her."
• "She has been so attentive and helpful at every stage of the process."
• "Very happy with the on going support offered by Herman as we went through the purchasing process."
• "The agent promised to call back but she never did. These agencies get away with scamming the public for free geographical information."
• "I want to say big thank you to Kelly for helping me my family."

Cons:

• "Totally agree with the previous comments that Letting team at Palmers Green office is not professional at all: taking all the details, promising to call and NEVER call back."
• "Very disappointed with rentals team. Called on Friday to arrange a viewing, lady was supposed to call me when gets off the phone. She never did."

Efficiency

Pros:

• "The timescale from us making an offer to my mum moving into her new home was exactly 12 weeks, which was unbelievably fast considering the probate obstacles."
• "I was so impressed at his professionalism, attention to detail and customer care."
• "Herman helped us to find our ideal home very quickly - always attentive to requirements."
• "From the moment we listed with them, they took care over making sure all the listings were spot-on, and from the day it went on the market were really pro-active at getting lots of viewings arranged."
• "We were very happy with Winkworth! As first time home buyers we very much appreciated both Leila and Nick's patience and professionalism."
• "Quick and Effective - my property let was negotiated within one week of marketing for the favorable price!"
• "Marcelle White handled my house purchase efficiently and professionally, keeping me informed at every stage of the process and always returning my calls and emails promptly."

Cons:

• "But I would wholeheartedly recommend Winkworth Palmers Green. From the professional photos of my property and the very friendly Ahmed who came first. But the whole process was made smooth By the work rate and persistence of one man Herman."