Address: 13A Brick Ln, London, E1 6PU, United Kingdom
Phone: +442073778000
Rating: 4.9
based on 239 reviews.
Staff and Efficiency
Pros:
"They are always available to answer any questions or help with any problems, large or small."
"Faruq was my agent and he is thoroughly professional."
"They have always been responsive, attentive, careful and honest."
"The staff really do go out their way to ensure you are provided with a fantastic service."
"Very reliable organisation and the staff’s are very friendly and helpful."
"The staff were very professional and always available to us."
"They provide a great service and always there when you need them. They are an outstanding example to the existing industry."
Cons:
"Not enough staff! As a family run business they aim to do their very best, however from my experiences they simply are just over run and aren't coping with the workload and therefore their efficiency and reliability is unfortunately going out the window."
"They are not very responsive sometimes with emails and SMS but they will get back to you when they get the chance."
"At times its taken me 3 days to get any response from them, even after ringing, texting and emailing a large number of times."
"Lack of communication and urgency in repairs caused me much discomfort as I frequently had to ask about when repairs would be completed."
"I must have rung them at least 10 times and each time was promised that they would call me back to discuss the time for flat viewing and I never heard anything back."
Property Management and Maintenance
Pros:
"If anything needs fixing, it would always be done in the next couple of days or even hours depending on the situation."
"They have taken great care of my property and the staff are very reliable and honest."
"Made renting very easy and always quick to help if we had any issues with the house."
"Guys from Olympia were ready to help me at anytime I needed and always provided me with recommendations and their help."
"During the tenancy they were very responsive and helpful when there were any issues with the property."
"Never had to wait for broken things to be fixed, we got a new washing machine the day after our old one broke down."
"If anything needed fixing, a handyman would be sent on the same day, and often within a few hours."
Cons:
"The agency made me come to their office to confront me, otherwise I wouldn't get my deposit back."
"We were left with a broken door for several months, and whenever the toilet pipes burst we couldn’t use our own bathroom for days at a time."
"Although the house itself had some problems (no less than any old house in London)."
"Further to this when turning up to the room hadn't been cleaned and was filthy, with a large number of disgusting marks on the walls."
"But I won't give more than 2 stars because I felt really betrayed about the way the flat was sold to me."
"The flat was bad, too - it was the only one with single glazed windows in the area, and it was absolutely freezing in the winter."
Customer Service and Support
Pros:
"I can only advice to work with this team!"
"I would recommend these guys if you are looking for a professional service with a budget price."
"Great experience with good customer service. Prompt response to concerns."
"Highly recommend! It's rare to find an agency that will go that extra mile to please tenants."
"They were always available and very professional."
"They are always willing to help, going the extra mile, and are very prompt when contacted."
"I would definitely recommend Olympia Properties for their availability and attention to customers and in general for going the extra mile to meet your needs and expectations."
Cons:
"Ridiculous behaviour."
"I rented in a flat with the worst flatmates that were very noisy and were in the flat all the time."
"Really disappointing experience."
"Although the agents (especially Faruq) are always very very nice, the quality of the repair services is poor."
"Sorry for saying this but my first experience with a member of Olympia properties wasn't so good."
Value and Pricing
Pros:
"They have rooms and apartments at reasonable prices and they also help you after signing the contract if sth is not working."
"The price for my rent is more than fair, especially if you know that my property is located in Zone 1 near to the tube station Aldgate East."
"My contract was more than fair and a well invested money in the agency fee."
"The fees were cheap and the contract flexible."
Cons:
"After a year living, they just issue me to vacate the property as I didn’t accept how high their offer for the new rent. They didn’t even negotiate."