Better.co.uk Reviews Summary

Advisor Professionalism and Competence

Pros:

• "Rhay Sison was my mortgage advisor, extremely dedicated and committed person, great in communication."
• "The team was instrumental to make the purchase swift and simple, and were as responsive as you can get."
• "Nicole was the best amongst the lot - she was super friendly and very proactive."
• "Trussle invested a lot of time trying to get me a mortgage for a new-build."
• "Deepak and Roberta were spot on! We were kept updated every step of the way."

Cons:

• "The adviser told me that he didn't want to deal with my application and didn't understand why the manager had assigned it to him."
• "My interactions with Scott Milburn and the company were marked by incompetence and false promises."
• "Mortgage adviser was friendly and knowledgeable but when referred to the case managers experience went downhill quick."
• "Terrible, incompetent company - avoid avoid avoid. Do yourself a favour and go to an independent broker."
• "They failed to tell me my mortgage offer had lapsed for WEEKS even with multiple emails and calls to them in this time."

Customer Service and Responsiveness

Pros:

• "Ashleigh was my case manager, another committed person. She always kept me updated with progress of my application."
• "Nicole Emery was supported by case manager, Nikki Cooke - who was also just as helpful."
• "I was dealt with efficiently from the outset and given a choice of potential lenders without having to trawl through multiple sites."
• "Excellent service and support from this company!! I’d not used them before but I absolutely would again and again."
• "Both were kind, responsive, helpful, sympathetic (when our sale fell through) and encouraging."

Cons:

• "I could never get hold of my case manager and would have to wait weeks for each update from the lenders."
• "I encountered nothing less than a first class service from Trussle from compiling and submitting my mortgage application to the sheer doggedness in pursuing a successful outcome."
• "I was dealt with efficiently from the outset and given a choice of potential lenders without having to trawl through multiple sites."
• "I was expecting so much more reading the reviews. Trussle came highly recommended online and I was excited to buy my first property via their pretty website."
• "If you have the simplest requirements in the world and can handle delays then it'll work for you."

Process Efficiency and Outcomes

Pros:

• "I was also able to increase the mortgage amount compared to when I approached the bank directly which has made a big difference to my decorating plans!"
• "Got me a great deal with Halifax, much better than what I was offered from them directly."
• "Trussle provided access to products that I would have otherwise never have considered or known were on the market."
• "Prakash and Maryam were very helpful throughout the process and kept us up to date."
• "We were extremely happy with the service and help we have received from Trussels. Amazing work. Very responsive and very helpful."

Cons:

• "Broker promised the world and then submitted our mortgage application to Natwest Bank, got an email a day later saying they couldn’t help us anymore."
• "This delay ended up costing me thousands of pounds and an immense amount of stress."
• "The process was plagued by delays and miscommunication, ultimately leading to me not obtaining a mortgage through Better."
• "I ended up receiving an offer much later than normal, and completed missed my deadline, incurring £400+ in extra interest."
• "They provided our potential mortgage lender the wrong address of the property we planned on buying resulting in the surveyor almost viewing the wrong property."