Kinleigh Folkard & Hayward Acton Estate Agents Reviews Summary

Assistance Throughout the Process

Pros:

• "He never disappointed us and responded to our requests very quickly."
• "He went the extra mile and even communicated with us during his holiday."
• "Very sincere, keeping us always informed, very patient with us and putting no pressure on us."
• "They were able to assist me with all my queries and helped me finding a suitable property to rent in no time!"
• "He was very proactive in helping me find a property. He was very responsive."
• "He was prompt in his response and answered every benign question I had."
• "They kept us always in loop, they were always professional and helpful."
• "He was swift in taking down my property needs, sent over suitable properties timeously."

Cons:

• "Unfortunately, that was not the case when working with Harry Sims. He was incredibly transparent and honest throughout the entire process, which I highly appreciated."
• "I was preparing for the worst after having dealt with a few estate agents."
• "For me to run out of job at the end of September and get apartment already agreed cancelled by the landlord, although we wanted to pay upfront entire rent for 6 months + 5 weeks deposit."
• "I didn't end up buying a property with KFH, but I had a viewing with them. The agent was punctual, professional."

Communication and Responsiveness

Pros:

• "Always courteous and responsive (on phone, email and WA as required)."
• "I had a great experience with Peter in the Acton team finding our new flat to rent."
• "Very proactive and responded instantly to any email/calls."
• "Peter would respond instantly to any email, call or message we had."
• "Vishal and the team were extremely helpful - would recommend others."
• "Liam and Rossen at the Acton branch went above and beyond supporting us through not only our sale but also our purchase."
• "They have been with us throughout the journey, from finding properties for us to view, till helping us sort out all the details for the completion of the purchase."
• "Their communication from day 1 has been outstanding keeping us informed and advising along the way."

Cons:

• "While dealing with KFH Acton, we did feel we are in professional hands, which is not the case with most of other agencies."
• "I didn't end up buying a property with KFH, but I had a viewing with them."
• "Although in the end I could end up on the street, I am giving such a high rating only because of Hakeem."
• "Its hasn't been that easy house hunting during this pandemic...thanks to FKH and specially Fahim for going and extra mile to help us out."

Professionalism and Expertise

Pros:

• "What a great sales team at the Acton branch of KFH."
• "They are knowledgable about the market and offered helpful advice, acting with integrity and being transparent throughout the process."
• "Prior to putting my property on the market, I contacted several estate agents. Rossen from KFH immediately impressed me with his enthusiasm, extensive knowledge of the Acton area and realistic assessment of market conditions."
• "I am very happy with the professional, friendly service received by KFH Acton."
• "Professional, efficient, and approachable staff. Well done, Vishal, Liam and the whole team!"
• "I was especially happy with the level of communication and responsiveness from Vishal and his team."
• "I didn't end up buying a property with KFH, but I had a viewing with them. The agent was punctual, professional."
• "I've never had a better experience with an Estate Agents! Fantastic communication all throughout and Peter was always a joy to speak to."

Cons:

• "Although in the end I could end up on the street, I am giving such a high rating only because of Hakeem."
• "Renting when being a student in London is an absolute nightmare, especially when you're a group of sharers, but from the moment Sami answered our phonecall he really turned that experience right around."
• "Its hasn't been that easy house hunting during this pandemic...thanks to FKH and specially Fahim for going and extra mile to help us out."
• "I didn't end up buying a property with KFH, but I had a viewing with them."