Chase Evans Estate Agents City & Aldgate Reviews Summary

Staff and Service Quality

Pros:

• "Trying to find an apartment during covid from a long distance was not easy and Tasif has been more than helpful. He's responsive, attentive, and professional."
• "They have always been able to find good quality tenants and handled all move-in and move-outs so professionally."
• "A really good agency. I have met a very nice and friendly staff called Tasif."
• "From the first meeting, he was very professional, friendly and extremely knowledgeable."
• "He provided regular updates and his communication was excellent."
• "He showed us to be a highly professional and trustworthy estate agent having our interests at heart."
• "Highly recommend them and Chase Evans."

Cons:

• "Worst letting agency out there. Staff is rubbish, unfriendly and unprofessional."
• "I had one of the worst experience ever as a tenant with this company."
• "Wouldn’t recommend using them at all. Especially if your rent is on the high end: rather use a more professional agency that will give you value for your money."
• "I strongly discourage using Chase Evans."
• "Worst lettings agency ever used. The lettings negotiator was extremely rude to my father from day 1 which is disgusting."
• "Super slow response and no taking your responsibility as a letting agent!"
• "Taking over 6 months to return deposit. Not professional, not responsive."

Efficiency and Reliability

Pros:

• "Grant Walker and Shahid Miah worked hard to find us a replacement tenant. Once they did, the process was fast and seamless."
• "Professional services were provided by Chases Evans, as always!"
• "Great letting agent to deal with, helped me find the exact type of property i needed at the right price."
• "There were some maintenance issues arising from the old tenancy and these were satisfactorily resolved by the letting and property management teams."
• "Very professional! Highly recommended estate agents - Shahid is an outstanding negotiator and managed to help us get the right property without a hassle."
• "The entire process was very professional and smooth, and everything was handled in an efficient and competent manner."
• "These guys are very professional and patient to explain to me many options."

Cons:

• "During the living, We have to contact the facility companies to fix the problems. They always delayed every problems we face within our house."
• "No maintenance of broken beds, mould on wall, leak on internal pipes."
• "Low efficiency of dealing with any problems when we move in."
• "Not professional, not responsive."
• "The inventory supplier is lousy at best leading to countless mistakes in the inventory report both upon moving in and out."
• "They will take 5 weeks to respond to an email. Saying 'you will get your deposit shortly' every single week. For HALF A YEAR."
• "I have been chasing them for more than 3 months to get it fixed yet no progress made."

Communication and Support

Pros:

• "Had excellent assistance at renting a suitable property with Tasif Mahmood From Chase Evans Aldgate office."
• "He was always willing to help out over WhatsApp and showed us around the place at separate times since we weren't able to both see it first time."
• "Both Tony and Sarah kept me up-to-date at all times with the progress of the sale of the flat."
• "We're very grateful to have had such a friendly, professional, responsive and reliable agent to help us find and move into our new apartment."
• "The rest of the team at Chase Evans were also always helpful, every time I was in the office and needed something witnessed or printed it was no problem at all."
• "Throughout the entire process, their communication was top-notch."
• "Wonderful experience with Tasif Mahmood and Leigh Glass, both extremely helpful, and active, they made the process very simple and kept us up to date in an efficient and professional manner."

Cons:

• "Called several times regarding a 2 bedroom apartment in Cornell Building. Each time was told that I would get a call back."
• "NEVER EVER BOOK WITH THIS MONEY THIRST DISCUSTING COMPANY."
• "DO NOT COME HERE! Trust me!"
• "The worst part is the agents and their ability to speak professionally. Just reading an email will make you throw away your phone :)"
• "Disappointing human being with no moral values whatsoever!"
• "Chase Evans will try and find absolutely anything to not give back your deposit."
• "These folks are 1 star reviewed for a reason. AVOID THESE LIARS!"