haart Estate And Lettings Agents Stratford Reviews Summary

Customer Service

Pros:

• "Elisa and her team have always been very supportive, approachable and kind to me."
• "She kept me up to date with any repairs being carried out at the property and most importantly has always maintained a personable but professional manner."
• "Elisa went above and beyond to make sure everything to be ready for our move in date."
• "Leila has been super professional, helpful, easy to talk to and very quick in responding all my queries."
• "Michell was absolutely lovely on the phone this evening, and has dealt with my ongoing issue very promptly."
• "I have spoken to a member of staff named Davlatbek from Haart Stratford branch in London, and he was very helpful."
• "A special thanks to Elisa for going above and beyond to making the new tenants move go smoothly."

Cons:

• "I saw one of their property in west ham for rent. I called 5 to 6 times for viewing the property and every time someone told me, somebody give me a call for arrange viewing. But unfortunately no one called. Very unprofessional. Avoid them."
• "They cannot manage any issue of the property. They do not know the buildings that they manage."
• "Probably the worse estate agents I’ve ever used, they managed the property me n my partner lived in for over 2 years. Absolutely useless."
• "Worst experience ever renting a place with haart. A lot of maintenance issues, some of the agents very unprofessional and lack of communication."
• "They never answer the phones or ring back or respond to emails."
• "Terrible! Worst estate agents ever. At first I try to make an appointment online, it was fine, I'm starting to chat with Justina, we agree to make an appointment to see the house next day on Tuesday at 5.30 pm, at first I was agree, but later I was asked she or is possible to change time at 6 pm. She just gone, not replied."
• "Worst letting agency ever. They Never replied to emails and phone calls."

Professionalism

Pros:

• "She is very professional, and I would highly recommend her."
• "If you ever are in the market either selling or buyer always give Danny and his Team at Haarts an opportunity we did and we were impressed."
• "We feel very happy to have made our process to rent a house with haart Stratford, especially with Leila, a very patient, dedicated and professional with her clients, we are very happy with our choice and highly recommend."
• "She is very clearly an extremely valued team member and is brilliant at what she does!"
• "Her professionalism and dedication truly stand out."
• "We’ve never experienced such a personalised service. She is a gem in your company."
• "Leila at haart has been very nice and helpful."

Cons:

• "I am living into a nightmare since I started dealing with HAART (Stratford) Letting Agents."
• "AVOID THEM!"
• "They are super unprofessional, leaving tenants in poor condition."
• "I called the agent up to request a viewing on Tuesday on a property in manor park... I get a call back to be told the viewing is not confirmed and won't be going ahead due to eligibility criteria!"
• "Stay away! This is the most diabolical, unprofessional agency i have ever dealt with in 20 years renting in London!"
• "Terrible! Worst estate agents ever."
• "The property management team have been really poor at Stratford."

Responsiveness

Pros:

• "Claire and Leila have both been very helpful and professional in the letting of my house in Plaistow."
• "I had a fantastic experience working with Elisa Achampong, who helped to secure new tenants for my rental flat in Stratford."
• "Many thanks to Haart Lettings Agents Stratford and most especially to Leila, who has been great since the beginning."
• "After leaving a property for a full month, I really struggled to get my deposit back until I met Michell who sorted out the issue within an hour."
• "Thanks to the help of Muhammed Rahman, my partner and I were able to secure our dream place."
• "I got a call back almost immediately to update, and a follow up email to conclude the phone conversations."
• "I am currently renting a property managed by Haart, I am pleased with their promptitude solving maintenance issues."

Cons:

• "Haart listed a property that myself and my partner were desperate to view... Well I heard nothing so I phoned back the following morning only to find it had been let on the prior evening?!"
• "Pointless."
• "They always call you (if they call) out of hours."
• "4 months waiting for it all to go through and most of the time I was kept in the dark with no straight answer and when it came to the exchange I was pressured and rushed."
• "I would not recommend to anyone this agency. I have paid £350 deposit and during 2 weeks they have found all sorts of excuses to not give the deposit back."
• "Before that I moved in they did not inform me that the facade of the building is not EWS1 rated and that there are constantly leaks all around the flats of the building."
• "Unfortunately can't say the same about other staff who had a lack of interest in the issues we had and didn't manage to organise anything all week."