Vets4Pets - Lancaster Reviews Summary

Veterinary Services and Care

Pros:

• "Sadly had to have our dog euthanised here and they couldn't have been any more compassionate."
• "Lancaster Vets4Pets have been absolutely exceptional with us. We have had two poorly pets recently and the Lancaster team could not have been more supportive and helpful."
• "The receptionist are friendly and extremely helpful. Vet Florin, is patient and very informative."
• "Marley was taken ill last week, I rang vets for pets at 8am and he was seen 35 minutes later."
• "I was very impressed with my visit. Vikki (health advisor) and Valeria (vet) were extremely thorough and caring during my dog's health check and vaccination."
• "The team at Vets 4 Pets Lancaster are always incredibly helpful and have provided an exceptional level of care."
• "The reception staff were very friendly and efficient. The vet and nurse were so compassionate with my puppy she has an ear infection."
• "The vet was very friendly and explained everything about the vaccines and the microchipping to me."

Cons:

• "Double the rice on a daily fee!! And I rang on a daily basis to see price and how my dog was! Very poor."
• "The practice of pre-payment for all appointments is unfair."
• "One of my cats has had an ongoing health problem since around February this year and the level of care received has been in my opinion incredibly poor."
• "I can't go into enough detail here. However, I beg if you love your animals don't use this money-grabbing practice."
• "Totally overpriced. My dog required a pyometra surgery. Quote from Vets4Pets £1800+. Quote from AgiVet Manchester £995 all-inclusive with no hidden costs."
• "The vet was very friendly and explained everything about the vaccines and the microchipping to me. He also went through the vaccine passport with me."
• "I like pets at home shop and still go here but I've changed my vet away from here. Not impressed."
• "Emergency appointment and follow-ups required. All done extremely professionally and appointments made to suit me and my pet."

Customer Service

Pros:

• "The receptionist are friendly and extremely helpful. Vet Florin, is patient and very informative."
• "The vet was great but have to say a big thank you to the nurse Vikki she was present at the initial appointment and also at the follow-up."
• "Cannot fault the service you get here - everyone made such a fuss of my cat Elvis."
• "Staff are really helpful, my dog loves visiting for her check-up."
• "The experience of attending is always a pleasant one, the reception staff are very friendly and engaged with the animals."
• "Staff excellent. Appointment given within the hour which was excellent when my pet was in a lot of pain."
• "The team at Vets 4 Pets Lancaster are always incredibly helpful."
• "Friendly staff and the treatment that Mindy was having was fully explained to me at all times so I was always aware of the cost."

Cons:

• "The practice of pre-payment for all appointments is unfair."
• "One of the main issues has been vets who have not clearly explained the issues in question, or what the next steps/outcomes might be."
• "I have been with Vets 4 Pets since I got my cats in 2016 and have always found them to be good. One of my cats has had an ongoing health problem since around February this year and the level of care received has been in my opinion incredibly poor."
• "Service is terrible, pet plan medication not issued until my dog was weighed."
• "The receptionist was unhelpful to say the least and when I told her he should have had them nearly 3 weeks ago she said oh well it can take 2 weeks to post them out."
• "The receptionist were very helpful and understanding, however all the vet cared about was money!!"
• "I just want to share my experience and encourage others to not feel pressured or made to feel guilty when you need help."
• "Awful. I was in for around 5 minutes with the vet, she did not conduct a thorough examination."