Bolton Kia Reviews Summary

Customer Service

Pros:

• "Very pleasant staff at the Kia Bolton branch, answered every question that I put to them."
• "Steve made the whole process from ordering to collection very easy."
• "Adam Elliot, he was very professional and easy to talk to, helping me choose the right vehicle."
• "Great sales team in a non pushy environment."
• "The whole team at Kia Bolton are friendly and knowledgeable and the showroom is clean and bright."
• "Staff were lovely and helpful, bought a 2nd hand approved used kid rio and the car is perfect and it was a simple and easy purchase and set up for finance."
• "Lee (sales rep) was great. He has answered any queries I have though the whole process."

Cons:

• "Ignorant is an understatement, think they’re some sort of higher class people... out of three workers I saw two where sat on their phones watching videos and the third plottering around pretending he’s busy."
• "I would not recommend this dealership based on their standard of care for customers who spend 50 K GBP on a car."
• "the man who served me went completely blank when it came to addressing what problem be and was contradicting himself through."
• "they wanted me to pay to have my brakes checked when they had supposedly worked on the car."
• "Asked sales to let me sit in one parked outside while they were busy with customers. Person I spoke to appeared to be irritated and asked me to wait."
• "I walked around for about 30 minutes without a sales adviser even thinking of trying to help me."
• "Arrogant sales man. Barely acknowledged. Others who came in after us were seen to."

Vehicle Delivery & Condition

Pros:

• "Karl in sales, handled delivery of the car, regularly contacting me prior to delivery."
• "Kenny Welsh who was our sales executive for this sale he was very welcoming and kept us in the loop while waiting for our new car to arrive."
• "The car was turned around quickly and away we left with our new Kia Sportage and a smile on our face."
• "We recently took delivery of our new Kia Sportage we ordered it in feb. We was told nine month but we got it in 6 so was really pleased."
• "A great car, immaculate, and I got a great deal on my old trade in Sportage."
• "Absolutely love our new car, it was here on bang on time."
• "I'm very thankful and pleased with my experience at Bolton Kia in Horwich."

Cons:

• "Edited: New car was great, but found damage on the day of collection at handover."
• "The car was delivered in a shabby condition full of cobwebs and bird droppings."
• "When we picked up our new car it had been stood 4 3months in a compound yard, it wasn't valeted and there was scratches all over, engine bay has stains and chrome was filthy... terrible service."
• "Also the paint on the drivers side roof was damaged probably due to bird droppings."
• "The car had not seen a car wash in 6 months probably!"
• "The AA patrol man told me that these cars have cam belt faults and Kia will not sort the problem out."
• "The second car had a serious gear box problem, so much so that they offered to swap it."

Sales Experience

Pros:

• "Would I go there again? You bet I would."
• "Adam who was dealing with us was very easy to talk too, not pushy at all it was a very relaxing and fun experience, the staff there could not do enough for us."
• "I’ve been dealing with Adam at KIA Bolton over the last week buying a car from him... Credit where it’s due Adam, excellent service. Would highly recommend Adam at KIA Bolton."
• "This was the busiest car dealership I have seen. Their Sales Executive Mr Terence Trayler was a real pleasure to deal with."
• "The KIA Bolton dealership is outstanding."
• "loved it bought it there and then."
• "Went to this garage as I had seen it's the number 1 dealership for kia, was not disappointed!"