Howards Kia Reviews Summary

Customer Service & Sales Experience

Pros:

• "Great customer service and communication with Kia, specifically Emily."
• "Both Tony and Carl were very helpful and Tony went above and beyond with his customer service."
• "Josh went well beyond what I could of expected. What an absolute fantastic guy you have representing Kia."
• "Joe at Kia Weston Supermare for helping me purchase my Kia Sportage. He was amazingly patient, helpful and kind."
• "Emily was excellent. She knew all about the car and its features. She wasn't the normal pushy salesperson, she really cared."
• "Joseph James and Stuart Mackintosh were both professional and courteous. Their communication and approach were excellent."
• "Fantastic Service from Tomm from start to finish. Very informative, really took the time to find the right car for me."
• "Emily has provided us with excellent care and service on multiple occasions and goes the extra mile to ensure we get the best out of our new vehicle."

Cons:

• "Terrible and unresolved service issues...can’t get through and voicemails are unreturned."
• "Basically we refused to accept the car...no real apologies or interest, especially as we were left stranded in Weston Super Mare."
• "Terrible communication and zero regard on impact to people’s life and plans that require clarity. Still unclear on what is happening here because no one will call back."
• "Tried to buy a new Kia here...Not a single call or email update update!...most unprofessional sales team period, I have ever have the displeasure of using."

Vehicle Quality & Condition

Pros:

• "The vehicles have been clean and excellent condition. I’m happy with the older immaculate vehicle."
• "This is my 4th Kia car, I'm always happy with them."
• "We think it was Joseph, who went through the controls of the new Kia with me, excellent knowledge of all aspects of the car."
• "I have an amazing experience Every time I come into Kia by Emily. This is my 4th Kia I have had now and I’ve been happy with them all."

Cons:

• "We were shocked, the rear bumper still had deep scratches, the paintwork on both left doors was still in a very poor state despite being polished."
• "The car seatbelt was fixed and the car cleaned all before 3pm. Such a friendly place and special mention to that young lady (can’t remember her name!). Had a bad experience with Kia in Newport so will happily travel the extra miles to come to Kia Weston for our new car!"
• "My only real complaint is with whatever they washed the windscreen with. It has left a streaky film over it that has still not shifted a week on and seems to be getting worse."

After-Sales Support & Service

Pros:

• "Once my issue was taken up by the Service Manager it was resolved with 48hours."
• "Really happy with the service from Emily at Howard’s Kia Weston - I had a couple of issues getting all the ducks in a row and her efficient help was key to getting everything sorted."
• "Emily & Joe, both really helpful and supportive. There was no pressure Sale...Great team, absolute confidence in Kia WSM team."
• "I cannot rate Kia in Weston highly enough!...Everything was covered by my Kia 7 year warranty!...Charmain is an absolute asset to your team, such a lovely lady, nothing is too much trouble for her!"

Cons:

• "A few weeks later the car sounds like a tractor and the malfunction indicator lamp comes on...I finally got through to Howard’s who would look at the car now to confirm the diagnosis."
• "The car came without a spare tyre kit, 6 months later, after countless calls and promises of action to remedy situation, still no kit."
• "My only real complaint is with whatever they washed the windscreen with. It has left a streaky film over it that has still not shifted a week on and seems to be getting worse. I recommend a change of cleaning product!"
• "Dropped car off at 830am and requested the car be finished just after lunch...Car not ready at 3.30pm! and they had to deliver it back to our house. Arrived at 645pm! Awful service"