SG Petch York Reviews Summary

Sales Experience

Pros:

• "The salesman (Reg) was extremely helpful, patient, pleasant and just a joy to talk to."
• "An excellent friendly service, wasn’t pushy at all and went to great lengths to make sure we were satisfied."
• "Chris Boyce of SG Petch, York was superb in responding to all my queries and requests."
• "Kevin Jackson is a top salesman very courteous and helpful."
• "Ricky was great right from my initial email enquiry all the way through to when I drove away in the new car."
• "Our salesman George Hope was very helpful at no point did we feel under any pressure."
• "Chris is undoubtedly the best car salesman I have ever encountered anywhere, ever."

Cons:

• "AVOID! After buying a car from sg petch kia york I write this review as a warning... AVOID AVOID."
• "No apology from them, poor non-existent communication, and bad attitude towards customer service."
• "Very disappointed with this company."
• "Called to buy a new Doblo 2023, the sales man had no idea what I was talking about, promised to call me back for availability, never happened."
• "Awful sales staff and shop. Booked a test drive only to turn up and the cars not there."
• "Stay well away from this dealer, I wouldn’t trust them to run a bath, never mind run a diagnostic check on a car!"
• "I couldn't believe how rude and arrogant these staff were!!"

Vehicle Service

Pros:

• "The vehicles deliver on my expectations and the Staff at Petch from Sales to Vehicle Service keep me returning."
• "When my car would not start on 2 successive days I rang Petch... Fantastic service SG Petch. Thank you."
• "Very good service, I handed my keys in and explained that I needed the car back within an hour as I had to get back to my wife, who is disabled."
• "kept informed of the progress of having it mended."
• "Really good communication as I had to go home to London and leave the car for a few days."
• "SG Petch, are a flash back to the better days when companies cared."
• "Always a good, professional experience. The team always go the extra mile to ensure complete satisfaction."

Cons:

• "After spending a fortune on this car between two garages I had to call it a day and sell the car overall loosing/spending £6000."
• "Booked via Jeep website which didn’t actually book me in."
• "SG Petch communicated to my insurance that they would only dismantle the engine and not put it back together but none of this is mentioned on the inspection report filled by them."
• "Refused to answer or explain why they decided to communicate wrong information to the insurance."
• "The service receptionist was incredibly rude and unprofessional."
• "The Vehicle was returned to me with top of engine dismantled dumped in the boot, diesel leaked all over the boot mat."
• "Came to pick up my Kia after a service and MOT and found a screw in my front tyre... Not even a sorry let alone a discount. Very disappointing."

Customer Satisfaction

Pros:

• "I will definitely be recommending Kevin and the branch to my friends and family."
• "I would gladly recommend S.G. Petch York to anyone thinking of replacing their car."
• "Very helpful staff - Connor Ryan and Darren Marshall in particular; took the time to understand and help with my queries."
• "In the process of buying a car and everything has been so easy, smooth and the staff are incredibly supportive and helpful."
• "I am absolutely delighted with the car and this is a great place to buy from."
• "Just had my second car buying experience at Petch York. It's always a pleasant, relaxed process without pushy salesmen or slimy tactics."
• "Fantastic service - I would give 6 stars if I could!"

Cons:

• "Selling the car after a few months was the best decision we made to get away from them and any manufacture they have under them!!!!!"
• "The sg petch group is as bad as martin... Selling the car after a few months was the best decision we made to get away from them."
• "Was promised alloy refurbishment as part of the deal, took over 4 months of chasing to get it sorted."
• "It took 22 days for it to be ready to fit!!!"
• "Avoid this dealer at all cost!!"
• "Rude, unhelpful, inadequate, unprofessional and for sure the worst Fiat dealer in the UK!"
• "Terrible, terrible. Took part in a referral scheme some months ago... Please please avoid these cowboys you will only be disappointed."