Lookers Kia Stockport Reviews Summary

Customer Service

Pros:

• "Fabulous service from initial enquiry to collection of my car."
• "Craig has been amazing. From me walking in, I recognise from him selling me my first ever car 11 years ago."
• "Absolutely stunning service and the best possible assistance we could hope for."
• "Great communication during MOT to confirm work required and clear costing."
• "James once again provided an amazing service."
• "Excellent customer care from Emma and Mani in the Service Team."
• "Fantastic customer service from everyone at Lookers Kia Stockport from the receptionists, to the service team, and to the sales team."

Cons:

• "Pretty poor experience with Lookers."
• "After over 2 months of emailing and calling in which I kept getting told that they were in a meeting or will call me back in which they didn't and really rude staff answering the phone in the end."
• "It took far too long to get the booking. The call centre did not seem to have a clue as to what the problem was and was not prepared to be flexible as to any arrangement."
• "Mostly a good experience but was asked if the car could be kept overnight which was fine but then no communication the next day."
• "I buy my cars from LOOKERS, and only use their KIA garage for service; never had any issue until this year. Very rude service team, unprofessional and they don't apply KIA warranty terms to increase their profit."
• "When booking I was told there were no dates to have my MOT and service but I would be called back either way if they could squeeze it in or not. I was not called back."
• "No milk for the coffee, though, is a big minus. How dare they have no milk tut tut."

Sales Experience

Pros:

• "Craig was not pushy at all."
• "KIA - No problems or issues very helpful, Great deal."
• "I am giving Stockport Kia a 5 star review with thanks to Ian from the service department."
• "The buying experience was very quick and easy."
• "We experienced a stress free process of buying a car from Lookers Kia Stockport."
• "Great experience throughout. Courteous and friendly staff."
• "I would award KIA Stockport 10 stars if I could. Huge shout out to Andrew Fletcher for selling me my dream car."

Cons:

• "Second time I have been to this dealers... The salesman was not interested in helping us."
• "Not impressed. Booked a test drive in an nero EV through their website... Went home upset to say the least after a wasted journey."
• "The guy dealing with me had a bit of a condescending attitude; not bothered if I bought it or not."
• "So we got a new car and not the same we ordered as one we seen when ordering them member of staff was rude to my girlfriend."
• "Before you purchase a car things are great and customers service second to none. Once purchased then it’s another story."
• "Ended up buying elsewhere, Very poor customer care."
• "I have had a very poor experience overall."

Vehicle Quality

Pros:

• "The Kia outshone the interior of the Seat."
• "We just got our new Kia Sportage and we are in LOVE with it. James was outstanding."
• "The car I wanted was located and brought to my local garage with absolutely no hiccups."
• "We are overjoyed with the work that Kia did on our new car... it satisfies our requirements as a family for the highest possible level of comfort while travelling long distances."
• "I absolutely love it, exactly as described and I’m made up with it."
• "This car is just as economic as our Seat Arona 1.0 litre."
• "The car is fab and the air conditioning is loved by the little one."