Address: 128-130 Barker St, Norwich, NR2 4TQ, United Kingdom
Phone: +441603775100
Rating: 4.5
based on 121 reviews.
Customer Service
Pros:
"The absolute best service I've ever had from a Salesman/dealership, very friendly, most helpful and highly professional."
"Andy, you have been such a star, thank you so much for going the extra mile and making this all so stress free for me."
"They dealt with my issue very quickly, my car was assessed and the problem fixed very fast, they loaned me a car for a week and when I picked mine up it had been cleaned as well, altogether very good service."
"Really happy with the service from Simon and everyone else we had dealings with at Kia."
"But I am very pleased with the outcome and their service, thank you."
"Ian really has provided us with outstanding and exceptional service, he genuinely does not want to exit the frame until we as the customer are 100% satisfied."
"No high pressure sales, just honesty and integrity from the outset."
Cons:
"Slow sales department, disinterested staff and typical Holden cars attitude."
"Be very careful before giving these your money. My car has been in the garage 2 months and is under 6 months old."
"Had an administration issue which was being sorted by service at the NMG site. When I went to the new Holden site, not only did they not help, they didn't seem interested in providing a solution."
"Absolutely terrible service! I have received no update on the repair from Kia or when I will receive my Sportage back."
"The attitude of the people on the phone was not good either, I'm STILL waiting for the phone call I was promised the next day."
"Shocking service received by them."
"Shockingly poor service from this much respected Kia dealership."
Value for Money
Pros:
"Very straightforward, excellent communications and a fair deal."
"Luke made buying a Kia an easy and enjoyable experience. Excellent customer care."
"The team were brilliant. Thank you so much."
"We've bought our last few cars from NMG, when they say nobody tries harder they are telling the truth."
"I wouldn't hesitate to recommend Holden Kia to anyone."
"Accommodating, professional outstanding service."
"Very polite helpful staff all round. Salesman Adam was very informative, nothing was too much for him."
Cons:
"I was charged £173.00 for a simple fuel filter. Disgusting."
"This is a warning not to buy the two year kia service plan."
"Would not recommend sales, but service staff and polite and helpful. Buy elsewhere and only use for service work would be my advice."
"Some years ago, I had a poor experience at Holdens and didn't go near the place for over ten years."
"Changing my car next year.....going to Hyundai."
"Not happy. They allowed me to spend Hundreds of pounds on repairs only to fail my car on the MOT 2 months later, With things that they should’ve picked up on while car was in with them for over Two weeks."
"I am now considering cancelling the cars service contract as I don't have confidence in this dealership."
Efficiency
Pros:
"Went to have my car serviced, all went well and efficiently."
"Just collected my new X Ceed from Andy Key at Holden's Kia."
"Fantastic Experience from our initial enquiry to the day we collected our third New Kia."
"This place is the best - the guys are great - professional and knowledgeable re every aspect of the trade."
"Always a pleasure to leave my car in NMG's capable hands."
"The post sale service has also been exceptional."
"Had my car serviced and had an MOT done by Kia in Barker Street, Norwich. It was a good service and my car passed its MOT."
Cons:
"The following morning I was surprised that the book didn't seem to have moved from its usual location so I checked and found that it hadn't been stamped as I'd been assured."
"A week later and absolutely no communication from them at all they now have the car fixed."
"This meant I to make a 30 mile round trip back to the NMG to get the book completed - yet again no apology for the error and inconvenience caused."
"The car has failed to start twice and the second time the 12volt switch failed to start it."
"Unfortunately not only did Norfolk Motor Group not sort out my issue with the radio and touch screen, whilst still under warranty, they haven't contacted me after discussing the matter with MG about replacing it."
"Only 1 person on reception who is answering the phone I stood waiting 5 minutes to get served."
"Service, not so great. This dealership needs more courtesy cars, in seven years I have managed to get one once!"
Professionalism
Pros:
"The absolute best service I've ever had from a Salesman/dealership, very friendly, most helpful and highly professional."
"Ian really has provided us with outstanding and exceptional service, he genuinely does not want to exit the frame until we as the customer are 100% satisfied."
"A friendly and inviting atmosphere, unlike any other car dealership I've known."
"Really pleased with the service I received from Luke from the moment I step into your showroom."
"I would unhesitatingly recommend this dealership to anyone who was in the market for a used or new Car."
"Jasper at Holden Kia was a pleasure to deal with from start to finish."
"We were met by Abi who was GREAT! She was helpful and really knowledgeable."
Cons:
"Slow sales department, disinterested staff and typical Holden cars attitude."
"Had an administration issue which was being sorted by service at the NMG site. When I went to the new Holden site, not only did they not help, they didn't seem interested in providing a solution."
"The attitude of the people on the phone was not good either, I'm STILL waiting for the phone call I was promised the next day."
"Shocking service received by them."
"Shockingly poor service from this much respected Kia dealership."
"Went to buy a car to replace the Rio we were recommended by the previous NMG sales agent, but all through the process we were mistreated and tried to be scared into buying a car we didn't really like by Karl."
"Visited their forecourt/showroom with the view of purchasing a car... we were totally ignored. The staff were too busy chatting amongst themselves."