Lookers Volkswagen Blackburn Reviews Summary

Customer Service

Pros:

• "Adam sent me a personalised video of the car as I was travelling a significant distance to collect."
• "Scott Gaskil was exceptional, very professional and was extremely informative."
• "Great customer service from Danielle, got me in and out the same morning having completed a full service."
• "I was very happy with my purchase at Lookers, Csilla made the whole process comfortable and easy."
• "Top draw service from Katie Trickitt on the Sunday when we were on our test drive and up to handover."
• "Received fantastic service from Kathy on choosing our new car."
• "Kathy from motability was brilliant, excellent customer service from start to finish."

Cons:

• "Do not buy a used car from this dealership …….."
• "Save your time and avoid Lookers Blackburn at all costs."
• "Several chasing emails later, a complaint and still nothing."
• "Gave up in the end because it became degrading."
• "Shocking customer service by the service department left a colleague without car for over 2 days."
• "Sales was fine when I bought a car, but I guess that is always the case. The minute there are problems with the car though good luck."
• "The level of service I've received from Lookers and VW has been shocking."

Vehicle Quality

Pros:

• "They were kind enough to pop my Golf on the ramp and have a tech check for damage f.o.c."
• "Vehicle we wished to view was not on site, but Liam organised a drive in a similar model which was in the showroom."
• "They were first class. Friendly and attentive staff, good contact was maintained, and the work done on the car was as excellent."
• "We recently bought a VW Golf from this garage. From the first conversation we had to the collecting of the car, the service was absolutely superb."
• "I drove away that week in a Tiguan R-Line chuffed to bits."
• "Our son just collected new Polo GTI, brilliant end2end process."
• "On collecting the vehicle it looked absolutely superb."

Cons:

• "Vehicle had to be sent back, turns out it wasn't fit enough to be sold so they going to auction it."
• "I have been leased an unsafe VW Style vehicle, due to the Lane assist & emergency stop system."
• "The car had many more cosmetic problems."
• "Soon after purchase multiple issues were found, which should have been identified as part of the ‘142 point check’."
• "When I collected the car I noticed the wheel was very badly damaged and look like they had tried to take the tyre off the rim with an axe."
• "Car is lovely but it's a Honda and this is a VW garage so they knew zero about the car."
• "The car was delivered in a disgusting state."

Staff and Communication

Pros:

• "Car service completed here yesterday. Staff were very welcoming, friendly and professional."
• "All the staff I met were helpful and patient."
• "All staff are welcoming, friendly and deliver a high level of service."
• "Very friendly helpful staff. Scott the salesman was great- patience of a saint with me."
• "All the staff I spoke to were friendly and helpful - especially the girls on the reception desk and the service desk."
• "Kathy Higham dealt with us from the first step into Lookers to the last step out to drive away in our new car."
• "A big thank you to Sean Stokes and Danny Rhodes, both provided excellent customer service."

Cons:

• "I had to wait approximately 2.5 months from ringing to make an appointment."
• "My wife, daughter and I was dealt with by a very rude sales lady."
• "Too much reliance on E mail."
• "Will not be returning would rather go somewhere else that put up with any judgmental behaviour."
• "Absolutely ignorant and useless every time I've rung up."
• "Trying to book my car in for a fault repair over the phone I was greeted by a very ignorant receptionist."
• "Very poor communications from service team."