Address: bluewater shopping centre, unit svu04, Greenhithe DA9 9SG, United Kingdom
Phone: +441322387773
Rating: 4.3
based on 162 reviews.
Service
Pros:
"Great service, great food and friendly staff. Always enjoy going here."
"What an asset to the blue water Waggamama - A young lad named Sam served us today and he was just on point."
"Always worth the wait for delicious, hot food, loads of choice and service was cracking!"
"The staff are always very friendly."
"Our waitress Dianne made our dining experience great. She was friendly informative and attentive."
"Milleur gave me a brilliant service, me and my partner have back problems, there was nothing available but he went above and beyond, spoke to higher level if management and mange to fit us in a area that was open."
"First time visiting any of these restaurants. The food choice was recommended by my waiter Dan. All I can say is wow, quick food, tasted great and best of all Dan was amazing."
Cons:
"I have ordered delivery at 7.00 pm, after waiting over one hour we get a call informing us that 2 items are not available so they are cancelling our order."
"It took the staff 21 minutes to take our order, although, 7 different customers who got in the restaurant after us placed their orders, and they were eating already before anybody asks for our order."
"Poor service all around. It took more than 45 minutes for our drinks to arrive."
"Waited 15 minutes after I finished my main meal and it still never came with me again asking so we left and they chased us saying we hadn’t paid."
"The waiter brought the wrong order and proceeded to argue rudely with me after I told him politely I didn't order that."
"I want to live this place but the service is just awful... they screw it up again. Terrible service long lines to get a seat and usually don’t get what you ordered."
"Service terrible. Party of 3 and first side order came before we had any plates then one main meal came 10 minutes after the second main came with the other side then 20 minutes after first main the last main came."
Food Quality
Pros:
"Great food, fresh ingredients, healthy juices."
"The mains were lovely albeit lacking the bbq flavour I expected and it was a bit soggy."
"Lovely pork belly ramen with spicy broth."
"Food tastes great every time."
"The Vegatsu was lovely and my friend loved the Firecracker Chicken which she said had a good amount of heat."
"Food was excellent."
"The food was amazing and I needed a doggy bag."
Cons:
"The glasses were dirty and I'm almost certain the chicken in the rice dishes wasn't cooked properly."
"The katsu sauce had a strong and overbearing taste of ginger that gave it a super bitter aftertaste and made it un-enjoyable to eat."
"40 Mins queue waiting, even though upstairs was empty... too packed considering covid times."
"The chilli quid is more batter than squid, but Ebi Katsu is always great."
"Chicken raisu vegetables were put in the sauce as it is without even a pan fry. Chilli squid has become very chewy and smells very fishy, didn't used to before."
"Beef brisket ramen was underwhelming. Barely any brisket and lacked flavour."
"The ramen was watery like stock made with a stock cube and boiling water only, had no substance, hardly any veg nor the usual ramen components, the chicken was dry and tasteless."
Atmosphere & Ambience
Pros:
"Wagamama in Bluewater was a great place to eat and share a meal with friends. It is bright open and clean."
"We went to celebrate our girls on their GCSE results last night, the staff were friendly and congratulated them, we had a lovely meal."
"We came for lunch and they were great, made a space moving the benches and making sure I was comfortable in my wheelchair."
"Wagamama is a unique Japanese restaurant both in terms of taste and atmosphere within the place. It looks busy and happening, in a bit of Japanese style."
"Running of the restaurant was efficient, friendly and Chris, Shane and the team did a great job during a really busy service."
"A friend of mine mentioned and dragged me along to this place several years back and I been coming back ever since as it’s just great food and service."
"This restaurant is one of the best in all of Bluewater."
Cons:
"It was quite busy but it always seems to be at this restaurant. It was very hot in there and felt a little cramped."
"It can be very busy especially on Friday nights and weekends and sometimes I would get to the back of the queue and wait but then I found they did takeaway so from an app I would pre order and just whip in and out with my food bypassing the queue."
"Although there was a queue, it was understandable given other restaurants were closed at Bluewater and being the first day of the Eat Out campaign."
"Great service. Wagamama always seems to have a queue to get in but we were sat down after waiting in line 5-10 minutes and the wait was worth it."
"Can be annoying and very impersonal when food comes out at different times and they don't know (or particularly care) who's is who's."
"Got shouted at about health and safety?!? Waiter seemed a bit manic and stressed, frantically wiping tables at the expense of politeness and customer service."
"It was very hot in the restaurant too."
Price & Value
Pros:
"I love that you can pay the bill on line and even split the bill."
"Food was lovely and reasonably priced."
"Food were amazing. I will definitely go there again."
Cons:
"Very expensive for food you can get for cheaper at Wasabi, used to be reasonably priced but one starter a main and two drinks cost around £40."
"Seriously disappointing, the drinks are massively over priced, £6 for a glass of still water?"
"I ordered Yaki Soba with prawns and chicken and had 3 prawns and 3 small chunks of chicken. Dismal for the £10.50 price tag."
"Entire night was ruined when I was informed wagamama does not conform to the general bluewater staff discount policy."