Scan Computers Reviews Summary

Customer Service

Pros:

• "Despite my earlier grievances with my RMA'd monitors, Liz from Scan has gone the extra mile and provided me with an excellent outcome."
• "Their support staff are not only highly knowledgeable but also genuinely invested in providing help and ensuring customer satisfaction."
• "The staff at scan.co.uk are always friendly and helpful."
• "Yemi and Maxwell were the two people on tech support today and their advice and expertise was legendary."
• "The customer service at scan is always outstanding."
• "Superb customer service, the support on the phones is brilliant, the sales team are knowledgeable and help find the best solution with a competitive price."
• "Friendly and helpful staff, amazing showroom to view and try out products."

Cons:

• "After walking around the showroom for 5-10 mins. looking at various items, I noticed the 3 behind the desk were engaged in conversation and showed no interest in me at all."
• "The expected delivery date was pushed back on every occasion."
• "Called customer service and been told exact same as a day before. So asked refund."
• "They can't link in-store purchases to your online account and they don't have contactless payments available."
• "To my surprise (and horror) Scan refused to accept that the item was damaged and said if I wanted to return it I had to do so at my expense."
• "Customer service is the worst I've ever seen I'll be avoiding this place from now on."
• "The rep has NEVER bothered to reply and their customer service is quite frankly a joke."

Product Quality and Selection

Pros:

• "They sell quality and have some brilliant deals on."
• "For anything PC related I could not recommend this place higher."
• "First off the pricing on pc parts is amazing some of the cheapest priced parts I've seen online."
• "Great place! Prices are good, staff are friendly and helpful, and happy to offer honest advice."
• "They stock a wide range of top-quality brands, and their inventory is continuously updated to keep up with the latest technological advancements."
• "Scan has a huge range of products to choose from, from the latest gaming hardware to professional workstations."
• "One of the standout features of Scan Computers is the sheer variety of products they offer."

Cons:

• "DO NOT BUY FROM THIS COMPANY!!!!!"
• "I purchased a motherboard (ASUS PRIME X670E-PRO WIFI) which was faulty and damaged."
• "I'd give 0 stars if I could. I have spent thousands of pounds with scan over the last few years and when a product is working fine your good, but when a problem arises you better be prepared for a nightmare!"
• "The site gives very unclear and even contradictory information regarding whether it is a stocked item, whether it is pre-built or whether it needs to be made to order, and the equally confusing lead time for each."
• "They don't really stock any of the slightly outdated stuff. So I find it a little expensive for my budget."
• "However, there aren't many items actually on display."
• "The shop itself is very bare and you have to browse on their computers and order it like Argos or talk to a customer service assistant."

Delivery and Shipping

Pros:

• "Ordering was easy and the pc came the following (working) day via tracked DPD."
• "Item arrived promptly just like the other 5 or 6 items I'd ordered."
• "Also, good delivery times."
• "Items are well packaged and communications (emails, texts, arrival times and updates) have been excellent."
• "The delivery arrived quickly, no complaints there."
• "Service is amazing and delivery is super quick."
• "When I've ordered online my experience has been similarly good; items picked quickly and next day delivery has always meant next day."

Cons:

• "Bought a headset worth £325 and in less than 2 months it stopped working, sent it back for scan to take a week to confirm it was faulty and told me I would have to wait 4 weeks for a return instead of just refunding me or sending me a replacement in a timely manner."
• "Contacted customer service again, this time it's a technical error of some sort and my package will be reshipped within 24 hours."
• "The PC took 11 days to arrive not 5 and was damaged so had to be returned."
• "Delivery arrived 7 days later."
• "Ordered a laptop friday morning... it became monday... Sunday i received email about delay of delivery."
• "The delivery service from Crete, a subcontractor that Scan used at the time was appalling."
• "Don't say next day if you can't deliver."