bravoauto Bolton Reviews Summary

Customer Service

Pros:

• "The entire team at BravoAuto was extremely welcoming and could not do enough to ensure of a flawless experience from start to finish."
• "Staffs are welcoming and friendly. Helpful team and brilliant customer service on each visit!"
• "The staff at this garage are second to none, especially Robert, they provide fantastic customer service with a personal touch."
• "Fantastic service from Jonathan Edwards and Brandon, very well run and professional, didn't push for a sale and respected me and my husband's wishes."
• "Great customer service from Jonjo. The whole process was easy and great communication throughout."
• "Amazing service from start to finish - I purchased my second car this week from Brendan."
• "Excellent customer service from these guys, after buying cars for family & work related over the last 20 years this has been one of the best experiences from start to finish."
• "Really recommend this place. Jonjo helped me through the whole process with no pressure to buy a car."

Cons:

• "I can't say anything good nor bad about the service as frankly I didn't see a single staff member outside during the time I visited."
• "Trying to book the car in for repair was like pulling teeth itself and one of the worst customer service experiences known to man."
• "Same as last year thought we would try our luck this year for an m.o.t and service, 5 hours later with hardly any contact and a rude manager."
• "AVOID AT ALL COSTS!! This company has caused me a huge amount of issues financially because of their failure to file correct paperwork."
• "i bought a car from this dealership three weeks ago. i can not get what was promised. most important items service history and my warranty. 8 phone calls and seven emails and i still cant get an answer."
• "Don't bother buy from this place. You will receive a 'great welcoming' service right until you get all the papers sorted."
• "This is a terrible car dealer. Avoid at all costs. The sales team will lie to you and don't care when you catch them out."
• "Some nice cars here but I recently went to view a three-year-old car which was described as being a really nice vehicle with bodywork in excellent condition over the phone."

Quality of Vehicles

Pros:

• "Bought a car from here today. Can’t recommend the place enough! Brendan made the process as smooth as possible."
• "Purchased a car from these guys and would highly recommend them. They were very professional and courteous in all aspects of the experience."
• "Bought a car from here still waiting for a delivery day, communication has been good and staff are easy to deal with and gave a fair price for my trade-in."
• "Nathan was our salesman who sold us a fabulous Porsche Macan. There was no faff. Honest explanation of the car."
• "Robert Goldman helped me purchase a new car. He was very professional and kept me informed of everything with my car and information needed."
• "Bought a Nissan Qashqai from Jon over the phone after seeing on their website and having a virtual viewing."
• "Super pleased with my purchase! Very professional dealership and reasonable with their terms."
• "I was looking for a car for over 6 months as I'm so fussy and was struggling to find anything. Got recommend to bravo autos, spoke to Nathan and within half an hour we'd found the perfect car."

Cons:

• "While this place does offer used cars, most of them are near brand new with a fairly steep price tag."
• "The reason being is the car cut out on me 3 times whilst the first of which was in the 3rd lane of live motorway traffic."
• "I previously left a 5-star review of Bravo auto on 29/03/2023 after buying my second car from them. Less than 4 months later I have had to take the car back twice to be fixed."
• "It took a full day for me to get an appointment again and once again I was told that I would not be getting a courtesy car even though I pay for one through a plan sold to me by bravo auto."
• "Bought a £42,000 car from these guys. Had videos of the car, walk arounds etc. car arrived with a flat tyre, scuffed rim, massive scuff on front bumper, panels different colours."
• "Would not recommend buying from this place, unless you are happy to be pushed into buying extra warranties, not have the car in the condition promised when you pick it up."
• "Bought a used car from Bravoauto today. The service was excellent, the sales rep, Nathan, was professional, friendly and efficient."
• "Biggest mistake of my life buying a car from this company. I paid £12k for a car, and I’ve been driving a courtesy car longer than the one I paid for."