"Outstanding customer service, the car is immaculate all minor details were sorted before collecting the car full service, MOT and valet before collecting."
"The after care you get from Ben is second to none and blows all the bigger dealerships away."
"I received a very professional, honest and upfront service from Ebony & Ivory motors."
"From first point of contact through to purchase and handover I was delighted with their responsiveness to my queries."
"If you need anything sorting out AfterSales wise then call Catherine, she will get it sorted."
"Bry, Rick & Ben were all top tier when it came to customer service and ensuring my car buying experience was as seamless as possible."
"I usually hate the process of buying cars and having to deal with sales reps but I will certainly be returning to this dealership in the future."
Cons:
"I was called a liar by your service assistant and when I wanted to complain to a manager of the service I received I got told he doesn't want to speak with me."
"It feels like the management don't really care."
"Then when I got it done they refused to pay. Then realised that the windscreen was leaking in water. And they refused to fix that as well end up coasting 300 pound on top of what I paid for the car to get it road fit."
"Bought a car off them, they sent it through an MOT and checks, we picked it up only for it to break down right away, seems they missed something."
"I was lied to buy your sales and service department."
"They also refused to take the car back."
"Very poor company, recently bought a vehicle from them was told it would be valeted before collection and a mark on bonnet would be touched up but neither were done."
Quality of Cars
Pros:
"Just bought an Audi Q5 from these guys, can’t recommend enough."
"The photos of the car looked amazing, but when I saw her in the flesh last Saturday, it's safe to say the photos didn't do her justice."
"A stunning selection of motors at excellent prices."
"The vehicle is in great condition and drives exceptionally well."
"The car is just as advertised, I bought a Honda Civic Type R and it’s a fantastic car."
"Cars are advertised correctly and match the description when you turn up."
"The car was as described when I went to look at it."
Cons:
"After I got the car I realised the diesel flap doesn't work."
"So it went back and they fixed it and after that all was well for a while."
"Great car I absolutely love it, however I didn't realise until a few weeks later that the dealership had made a mistake on the number plates."
"When driving home on the motorway I could feel it pulling to the left and didn’t have the time to turn back."
"Wow it’s a good job I did it was a disaster waiting to happen 2 of the pulleys bolts weren’t even finger tight my garage said he’d never seen anything like it."
"Horrible experience buying a car. Drove two hours to pick up a mini. Got down there car had no mot."
"The car had a few marks and an issue with the key but they sorted this making the car look almost as good as new."
Buying Experience
Pros:
"Henry at ebony and ivory was extremely helpful patient and understanding, was really informative and answered all of my queries leaving my very satisfied with my purchase."
"I bought a A1 from Ebony&Ivory motors today. Customer service was excellent and really organised."
"100% recommend and I’ll be definitely coming back for an upgrade!"
"Nothing was too much trouble and they certainly go the extra mile to get the car in the best possible condition before it leaves the showroom."
"The process of this was so smooth without any hassle or issues."
"Very professional and family run business was a pleasure to buy a car off them."
"I feel assured that this company is trust worthy and values good customer relations and would encourage potential buyers to use their service."
Cons:
"Wouldn’t allow car to leave their showroom until they had fully checked it over and ensured it was in perfect order."
"We paid for the car and were told you can take it today !!!"
"We initially had a few teething issues with the new car, but they were sorted immediately and we cannot complain at all with the service we received."
"The overall service from this place was 10/10, lads were polite and helpful and when looking around the car they didn't come hassling you like other car dealers do."
"Nick was excellent let us test drive on our own without all the sales talk and hassle."
"I went for a test drive and within less than an hour I was driving away in my new car."
"Since the garage is on the route i take to go home, i stopped to ask if they would give the wheel a quick check to make sure it was safe to drive home (via the motorway). It was 4pm so they were still open for another hour. What did they say? NO they wouldn't look, couldn't even spare two minutes to make sure it was safe."