Hyams Autos Ltd Reviews Summary

Customer Service

Pros:

• "Thank you to Chris and the team."
• "The salesman, Chris, was knowledgeable and the whole process, which only took 2 days, was seamless from beginning to end."
• "Paul was very good to deal with."
• "Everyone I dealt with were friendly."
• "Really helpful gentleman, had a good laugh and was really informative."
• "The team made my first purchase a lot less daunting than I anticipated."
• "The service we received from the receptionist was exceptional, a real asset to their team."

Cons:

• "However, my softtop had been lowered when they went on a test drive for some reason and not put up properly."
• "When I got the car back, the brakes squeaked."
• "Really upset with the customer service and the information given on website about the car."
• "Test drove a car here and would not recommend. Paul (salesman) very much the old school car salesman - unhelpful, impatient when asking questions about the car, warranty etc."
• "No after sales at all, despite saying when we picked up the car ‘if you have any problems at all just give us a call’."
• "Appalling customer service!"
• "We left really disappointed. We were going to buy but the salesman just didn't care and didn't even have the courtesy to show us the car or even explain that he had to go off site."

Car Quality

Pros:

• "Honest and friendly service, I absolutely LOVE my car and Hyams had obviously spent time on every detail."
• "It drove lovely and looked great just like the photos."
• "The car is in an excellent condition, and was handed over thoroughly cleaned with all the relevant documents."
• "Both cars are in great condition inside and out, they drive like new, and we got a great deal."
• "The vehicle I bought was exactly as expected, the photos on the website were very accurate."
• "The car has been fantastic."
• "The car is wonderful in great condition and exactly as it was described on the website and over the phone."

Cons:

• "Set off, and the car ran out of fuel before we got onto forecourt, had to get help to push to pump."
• "When started up saw an engine service light on. Opened the bonnet and saw smoke coming out of the oil dipstick."
• "After driving for a few days, I did have an engine warning light appear on the car."
• "Within two days I've had a warning light on one of the tyres, looks like a slow puncture."
• "Within a month or so the remote central locking stopped working."
• "I bought a car two weeks which had apparently been serviced, a warning light came on as soon as I drove the car."
• "Had my Vauxhall corsa since February, had nothing but issue after issue with it."

Value and Experience

Pros:

• "A super find we've been recommending to friends!"
• "Went hyams motors in malmsbury to buy my next car had a really good experience no fuss good part exchange for my vehicle would recommend to every one process and hand over was simple will definitely use again no fuss just great service 10 out of 10 thanks Mr A P STAFFORD"
• "Had a good test drive and drove it away the same day."
• "Just part-exchanged a car with Hyams. They are very professional, friendly and didn't rush or push me for a sale."
• "Hyams Autos allow their customers to explore their preference options from all the cars for sale with a no-pressure approach, whilst providing a professional and informative service."
• "No admin fees and hidden charges like some dealers."
• "Possibly one of the most hassle free car purchases I have made."

Cons:

• "Just another backstreet dodgy car sales outlet masquerading as a Garage. Avoid at all costs!!!!"
• "AVOID - It seems I should have looked at the reviews on here before wasting my time visiting this dealer."
• "Complete waste of time."
• "If the after sales service is as poor as the sales then don't even bother, 3 days 3 calls to be told they would return my call with no reply, Clearly not interested in wanting to sell cars.."
• "The manager is not too helpful."
• "Put a deposit down of £500 for a van, and changed my mind after viewing it. They insisted on taking £100 off me for 'cleaning the van, viewing it, and wasting their time'."
• "I wouldn't recommend giving your time or money to this garage."