McDonald's Reviews Summary

Order Accuracy

Pros:

• "Can't fault the staff here. Service is quick, staff are polite, they never get my order wrong, food is always warm and I've never had an issue."
• "Food cooked fresh, long wait as queues of delivery drivers waiting on orders, correct order always a bonus at McDonald's."
• "Good service here most of the time, had an issue in the past with a manager charging me double the price of what I was meant to pay, get my order right about 7 times out of 10 however staff fix it straight away and gets busy around 12pm-1pm."

Cons:

• "Ordered a quarter pounder. Came with what looked like a bite taken out of the meat patty."
• "I ordered 2 meals, and I only got 1 and it was the wrong one!"
• "Never get the order correct! Always having to wait for staff to finish their private conversations before they will acknowledge you."
• "Shocking!!! Every time the order is wrong. Not one bit of my breakfast order was correct. drinks missing, hash browns missing, syrup missing, absolutely abysmal. Kitchen staff don't have a clue. No one checking for mistakes."
• "Ordered here quite a few times now, and 90% of the time I get either the wrong order, missing items, and almost always cold despite the really quick delivery time."
• "They have forgotten sauce multiple times and this time they forgot the entire burger even though I've paid for it."
• "Ordered via uber eats. This place put in the bag all of my order but my nuggets."

Staff and Service

Pros:

• "The staff were great let us stay upstairs till 8.45 as our car was in the car park in the strand."
• "I ordered uber eats for the first time from the Bootle strand Mcdonald tonight... Chad... managed to fix MY mistake."
• "Can't fault the staff here. Service is quick, staff are polite, they never get my order wrong, food is always warm and I've never had an issue."
• "This very busy branch is so handy for me and my friends to pop in before catching a bus or relaxing outside when the weather permits. The staff are really friendly and helpful, especially those who keep the front clean. Keep up the good work."
• "The staff were helpful and very kind so would definitely go to this fast food restaurant again."
• "Chad, I believe he is the manager there... He was so helpful and nice, he went further than he had to in order to make sure I received my meal and really made my night."
• "Lovely people, very helpful and hard working, I went here today for a £1.99 and yes i had to wait but i didn't mind it was busy and they were trying there best."

Cons:

• "Was verbally abused by the rudest obnoxious manager i have ever come across."
• "Staff are rude and condescending."
• "Staff needs to be working not talking to customers or staff I dont care no wonder I wont go in to McDonald's Bootle so slow."
• "No social distancing from the Delivery drivers all high fiving and standing in each others faces any closer they be kissing, staff very slow and prioritise delivery drivers over the customers in restaurant."
• "Absolutely shocking customer service, how they speak to people when only asking a simple question then start talking behind whilst customer was still sat down employe adults not kids."
• "By far the worst McDonald's in the world. The staff have no customer service skills what so ever."
• "Staff have no control over some of the customers letting teenager run rampant upstairs."

Cleanliness and Environment

Pros:

• "It's clean and there is always seating available, even at busy times."
• "Nice and peaceful to have our dinner before the dinner time rush. And the people behind the counter where very helpful by bringing or dinner over to us when it was ready."
• "Went here today food was good service was okay there was a lot a families here so quite busy but didn't wait all that long tables clean and the floor was clean. Over all would go again."
• "Condition how busy it is, it's kept in a remarkably clean condition."

Cons:

• "That place is disgusting. All the floor and tables are dirty, sticky, rubbish everywhere."
• "Disgusting place. It's filthy. Called in to use the disabled toilet, might have been better wetting myself."
• "Been in here 3 min and 2 fights. Overcrowded, full of uber and delivery drivers, most things broken and staff overworked, worst McDonald's ever been in."
• "The place was filthy. It's supposed to be fast food but they're more interested in the food for delivery drivers rather than sorting out the people in store."
• "Very Poor Customer Service And Social Distance System, wasn't Clean At All."
• "Food was lovely and hot, really fresh. But they were over run with teens making the place an absolute mess."
• "Took my 2 grandchildren there today what a scruffy dirty overcrowded shop no seats had to stand they wont open upstairs."

Delivery and Online Ordering

Pros:

• "Tried the order in advance via the app. Got in store and pressed that I was there. Took a while before it showed on the screen but once it did the food was rather quick."

Cons:

• "New ordering system is a joke. 19 minute wait with a lot of people who came after me served before me."
• "It's a slow food joint now not fast food, the slowest McDonald's I've ever been to."
• "First time I have had Macdonald's delivered by Uber... NEVER AGAIN.. Mcflurry had leaked through the paper bag and looked like melted yoghurt."
• "this was an absolutely disastrous order!!!!!!! nearly £30 for cold meals!!!!!!!"
• "Ordered with JustEats, paid upfront, the driver must have eaten it himself as it was marked as delivered, but the delivery never came."
• "Absolute joke, Bootle McDonald’s must owe me about £50 in missing food the staff obviously don’t know what they are doing they never answer the phone calls every time I order they constantly miss something off my order strongly suggest you pick a different restaurant."
• "Orded online and half of the order was missing. Tried to call and they wouldn't answer. They should stop doing online orders if their staff too dumb to handle it."