McDonald's Reviews Summary

Service Quality

Pros:

• "This McDonald's is a lot better than the Blackburn one. Less wait time. Food cooked to order instead of getting a lukewarm burger and warm chips."
• "I came into McDonald's on Monday and was served by quite a nice girl (I think she was called Amy). She seemed happy and cheerful and took my order patiently and with a smile."
• "Good parking and good service (particularly in the morning)."
• "Served by a young man at the drive thru in Accrington this morning called Zac who was polite, helpful with an order query, courteous and jolly."
• "Staff polite whilst speedy."
• "The service is amazing."
• "Great food and the staff on duty that morning was well trained, the manager was amazing and in my eyes deserves a medal."

Cons:

• "Been in today and the manager took the mick out of a man with learning difficulties."
• "Visited McDonald's this evening, asked for our table to be cleaned by the young boy walking around, he took at least 5 minutes to come back and clean it."
• "Very poor service, was made to wait in a long queue outside in the cold and rain for my order."
• "Manager doesn't know how to talk politely, very rude behaviour."
• "Miserable staff, incapable of getting a simple order correct."
• "Whoever handles the McDonald’s app needs to find another job."
• "35 minute for fast food service is shocking, you heard the manager being rude to other customers."

Food Quality

Pros:

• "Exquisite burgers, side orders and desserts."
• "The food is soooooo much better. All so fresh and table service."
• "The homemade burgers and french fries were made to perfection."
• "The milkshakes are the best I've tasted in my life."
• "Can honestly say I was impressed... Everything we ordered was definitely gold standard 👌"
• "The chips were stupendous, standing like golden soldiers dutifully guarding the gateway to gastronomic excellence."
• "They have really good burgers."

Cons:

• "Cold food took back and replaced with more cold food seem to be more geared up for take away service than eat in very poor show McDonald's."
• "Half way through eating the chicken nuggets I noticed they weren't cooked properly."
• "Waited far too long for 'fast food' and when it came it was luke warm."
• "Worst meal ever from there they forgot some of my order went back no apology, all family meals cold."
• "Fillet o fillet burgers and chips were all hard and not fresh."
• "Opened food everything stone cold."
• "Ordered meals all food came cold, chips tasted like they were warmed up from the afternoon, and the big Mac was cold and looked like it had been thrown in the box."

Facility and Accessibility

Pros:

• "Juxtaposed with Accrington's stone Victorian viaduct, this Ronaldian building has a subdued aesthetic."
• "It's clean and bright."
• "The décor is stunning in bright, shiny, man-made materials."
• "With the new self order screen's it's quicker than ever."
• "Newly refurbished."
• "The seats were well spaced out and comfortable."
• "Car parking a little awkward, disabled bays aren't clear plus it's shared with a cinema."

Cons:

• "Toilets are a disgrace, URINE over the floor and ABUSIVE staff."
• "Looking a bit tired now, and in need of a refurbish I think. Clean, but with obvious wear and tear throughout the building."
• "Loads of delivery guys hanging about taking up tables waiting for their orders and taking up all the parking spaces."
• "No access to disable toilets due to the door being locked by staff so you have to ask at the counter for the key."
• "Came in to use the toilets, the toilets were shut except the disabled so I was gutted I had to use that one."
• "Great place to take kids for a treat some nice staff and some ignorant staff but a nice little place needs more seats though gets a bit too much sometimes as you get other people in your space."
• "I was turned away at the door and told it was closed even though people were eating inside apparently systems were down."

Order Accuracy and App Experience

Pros:

• "It's often very good for getting your order right."
• "Wouldn't really say it's inconsistent."
• "I went back around and spoke to another lady on the money window, bless her, no beating around the bush she just helped me straight away with it and told me that I’d get a refund."
• "Food was good."
• "Quickly prepared and hit food."

Cons:

• "Missing items how you can miss the nuggets in a kids meal got one very upset child no drinks what a joke."
• "This is a joke I've ordered some food and the chips and drink came but no big mac and I can't get hold of McDonald's they need new staff in there that pay attention to the orders."
• "The order was also incorrect. Food had clearly been sat waiting before someone decided they'd best send it."
• "On multiple occasions, they have mixed up my order and have the audacity to tell me that I'm wrong."
• "Used the delivery service via the McDonald’s app a few times now with this restaurant and every, single time they get the order wrong, usually missing items."
• "Burgers weren't cooked properly, they wouldn't let us order an extra drink from collection window and they gave the wrong flavoured milkshakes."
• "Absolutely disgraceful I ordered my breakfast via the app and pressed arrived and payment was taken only for the restaurant to tell me it wasn't taken and I'd have to pay again."