McDonald's Reviews Summary

Service Quality

Pros:

• "Clean and tidy, staff were friendly."
• "The service was friendly and good."
• "As a driver, they make it out that the orders are ready and when you get there as per usual it’s not."
• "I really would give it lower if I could, they are constantly getting my order wrong."
• "Decent McDonald's to be fair! Drive thru is actually well thought of/designed."
• "The assistant manager is really nice and helpful, my baby loved the balloons and the staff."
• "An absolute disgrace. Went tonight with my Grandson and Nieces at 6.p.m and was appalled at the state of the restaurant."
• "I've been to numerous McDonald's round the country and this is by far the slowest every time I go."

Cons:

• "Poor management, shocking customer service."
• "This must be the 5th time AT LEAST that this branch has got an order wrong."
• "The customer service is a disgrace!"
• "Counter service can take a long while (whilst drive through appears to be prioritised)"
• "The staff members are far too scared to deal with them (kids riding scooters, swearing) which is understandable."
• "Not been here for a long time and this hasn’t done anything to get me back in a McDonalds!"
• "They had a laugh and a giggle and then gave him the job. Ludicrous. Need some adult management in that place asap."
• "The female who I spoke with was very rude, no manners."

Food Quality

Pros:

• "Food was as expected and heated well."
• "The food came to us quickly and was hot to eat."
• "The food is good, and care and love is taken in its preparation."
• "Food and wait time was fine."
• "The burgers are built properly. Service is friendly and there is drive-thru as well as eat-in options."
• "The food was standard for McDonald's and the staff were nice enough."
• "The food is always hot and tastes the same as any other Macdonald's."
• "The chips were soggy and freezing."

Cons:

• "The Mcflurry was just liquid (as drinks and ice-cream appear to sit on the counter for 5-10mins whilst food is made)"
• "Food definitely disgusting."
• "This is how my burger turned up today. Looks like someone’s had a bite out of it."
• "My order is 8/10 times wrong, items missing, no sauce, cold fries."
• "Ordered through Just Eat. Some items missing."
• "Constantly not putting food we have ordered in our bags."
• "How hard is it to make a plane cheese burger with extra cheese?"
• "Every time we visit this restaurant our order is wrong."

Hygiene and Cleanliness

Pros:

• "This is the best McDonald's in the area nice polite staff clean tidy well presented consistently good food."
• "The place is clean, staff are amazing, outdoor seating is comfortable and so is indoor seating."
• "It was very very busy and the staff although working very hard were unable to meet demand."
• "This is one of the better ones because they have an outdoor play bit for the children."

Cons:

• "There's a concern about the hygiene practices of the staff."
• "The place was full of kids riding scooters, swearing and just generally being disrespectful."
• "It would have been nice if they had told us at the time of ordering that they were closing very soon for cleaning."
• "Nothing had been cleared as all the bins were full so customers could not empty their trays."
• "The chips were disgusting. No salt. None available in sachets!"
• "The tables clearly hadn't been cleaned for a long period of time. Bins over flowing and toilets were a disgrace."
• "Joke of a place, didnt give me what i ordered and payed for."
• "The worst McDonald's for miles around."