Stellantis &You Peugeot Coventry Reviews Summary

Category: Car dealer Coventry

Address: Phoenix Corner, Kenpas Hwy, Coventry CV3 6PE, United Kingdom

Phone: +442476411515

Rating: 4.0
based on 157 reviews.

Customer Service

Pros:

  • "Like to thank Noel I recently purchased a Hyundai ix20 from your dealership due to local lock down the deal was done over the phone and Noel was so helpful and professional."
  • "Thanks to him I have my dream car. Thank you Aaron."
  • "Jack Palmer was knowledgeable, friendly and put us at ease through the whole process."
  • "The delivery company were excellent great communication and customer service."
  • "Having some work done on our car, the staff are friendly, knowledgeable and they remember your name."
  • "Exceptional service received from Kaz Sohal at Robins & Day Peugeot Coventry."
  • "Wonderful service from Robins and Day, I found my car online and due to Covid, was unable to visit the showroom, so Lee kindly put together a video of the car, inside and out."

Cons:

  • "Very unprofessional. I had an airbag sensor replaced whilst the car was still under warranty. The exact same problem occurred again one month after the warranty expired."
  • "Took my van for an oil and filter change. Found it incredibly difficult to get through to anyone."
  • "Customer service relationship non existent do not answer phones in services dept or call you for updates."
  • "Worst customer service ever. I'm going to file an official complaint."
  • "Absolutely awful service throughout."
  • "Prepare to be seriously underwhelmed."
  • "TOTALLY UNRELIABLE. DONT BELIEVE THEM WHEN THEY SAY THEY CAN GET PARTS IN 9 WORKING DAYS."

Staff and Sales Team

Pros:

  • "For many years I have been a customer I have found them to be friendly and more important honest, a trait hard to find."
  • "Had such a lovely experience at this dealership, I'm a very indecisive person however the sales staff were so patient and attentive."
  • "Greg was great at dealing with all of the grumpy customers waiting."
  • "Sales Guy (Andy) couldn't have been more helpful."
  • "Louise on the Service desk was friendly, professional and helpful."
  • "Carl been a brilliant help today with my new car and took the time out to take me on a drive and show me everything."
  • "Kaz was amazing from the time I arrived for a test drive right through to me purchasing the car, he went over and above all expectations."

Cons:

  • "Staff just keep you waiting while they laugh & joke between themselves."
  • "They never pick up the phone and you end up at some call center offering to get them to call you back but never do."
  • "Not very helpful on phone calls. Keep going from options to options and then they just cut you off."
  • "The moral of the story is that your company is useless and had no plans of any good will."
  • "Phone lines are virtually impossible to get through to in most instances as they are centralised."
  • "They damaged my car. Did not take responsibility."
  • "Had to wait to be serve, 3 staff members not wearing mask correctly."

Service and Repair

Pros:

  • "Recently used the service department for full mot and service. Booking in was easy, staff were friendly and efficient."
  • "Absolutely fabulous service & Friendly staff."
  • "Just had my son's car returned after some warranty work. Delivered back to our door as we are self isolating."
  • "Had brilliant service from start to finish at this branch, sourcing and progressing our enquiry for 2 cars for our business."
  • "We dealt with Karandeep at the Coventry dealership and found his customer service to be excellent."
  • "Always great service from the team."
  • "Well done Robins and Day Peugeot Coventry."

Cons:

  • "In my opinion Absolute shambles DO NOT USE THIS GARAGE they've had my car for over a month with misdiagnosed problems."
  • "Shame i can not get an even lower rating! Booked for simple wipers replacement, cancelled an hour before as parts not arrived."
  • "Never actually give you any updates on the progress of your vehicle."
  • "No customer care or service, no sense of urgency."
  • "Been waiting over a year to get my van fixed."
  • "Suffice to say they have had my car in for a simple repair for 7 WEEKS and no one knows what is happening with it."
  • "Had a terrible experience with a pre booked appointment."

Communication

Pros:

  • "Jack even answered concerns and messages promptly on his day off."
  • "When Jack was busy other team members replied to messages and returned phone calls."
  • "Kaz was so helpful and supportive, from the first phonecall right to collecting the car he was very informative and looked into different options for me."
  • "Kaz is a credit to the team and goes above and beyond with customers and even answers emails on his day off."
  • "I’ve had to deal with various faults via Coventry branch - the service has been consistent."
  • "I’ve never brought a car from a dealership before but this was a very positive experience for me from start to finish and I would definitely recommend this dealership 100%."
  • "The gentleman who served me was very kind, patient and an excellent people person."

Cons:

  • "Customer service terrible. Dropped car off Thursday for mot and service. Phoned every day for a week got told would receive priority call back. Never happened."
  • "Pathetic excuse for customer service, they are 'too busy to contact you'."
  • "Bought 2 used cars its only a little thing 1st car £7.800 then week later talked mum into buying car for £11000 but would not give us complementary set of cheap mats for car unless we bought them."
  • "Worse dealer service ever experienced.... It's a disgrace that Peugeot actually allow this franchise dealer to operate."
  • "My 'Experience' with Stellantis & You in Coventry has been nothing more than abysmal unfortunately."
  • "I am shocked by the experience I had with this place."
  • "Currently having an awful experience. You cannot get through to the service team."

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