Stellantis &You Citroen Coventry Reviews Summary

Customer Service

Pros:

• "Carl always answers my questions and gives what I like, a personal service."
• "Staff are friendly and helpful. Service is excellent."
• "I had great customer service from Claire with every aspect of the sale."
• "Harry was brilliant! Bought a nearly new DS3 and he was great."
• "Very positive have collectively agreed the repair process going forward including progress updates and inspections."
• "Always great customer service from the Robins and Day branch in Coventry."
• "The young lady who dealt with us was extremely helpful and friendly."

Cons:

• "We were very disappointed with the customer service from Sebastian."
• "Awful customer service at this branch!"
• "So bloody expensive! You've all priced yourselves out the market, less and less people can afford a new car."
• "This level of after care for customers is shocking and most likely breaching our rights."
• "Tried to book my van for a service but could get through after 40 minutes gave up."
• "Sales rep Connell is dishonest, after the purchase he would not help with any problems."
• "Worst service I've ever had from a garage. Long waits, impossible to get in touch with, no updates and did not fix my car."

Dealership Experience

Pros:

• "The whole experience of purchasing the car was excellent and hassle free and would recommend Noel to anyone thinking of buying a Used Citroen."
• "Robins & Day are an Excellent Dealer and I wish to thank Lee for the great service which he gave us today."
• "Had good experiences using this dealership for slightly more unusual requests."
• "Very professional service and took care of every aspect from start to finish."
• "The salesman I was approached by made the whole process completely seamless and stress free."
• "Used this garage for the first time as the local one had closed. Car was booked in for a service - found the staff friendly."
• "The overall experience at this dealership was excellent."

Cons:

• "However the car purchased from them displayed an engine fault 10 days after purchasing it."
• "Booked our van in for a full service after two days we were given an inflated bill."
• "This place cannot be trusted, so full of BS."
• "Drop my car off for 1st service at 8:26am then waiting all day and nothing then I called at 4:50pm got through at 5:30 to be told the car was done."
• "Bought a car at the end of December from Sebastian... but no aftercare."
• "Salesman attempt to bribe me several times to leave a 9 or 10 review on the sale."
• "New car damaged dashboard, salesman lies repeatedly claiming damage was hidden under protective plastic sheeting."

Value and Pricing

Pros:

• "I’ve been looking around for a new van and found a great deal at Citroen Coventry."
• "Also being an ex-demo car we were very pleased with the price that we paid for it."
• "We got a higher value for the car than we were expecting."

Cons:

• "So bloody expensive! You've all priced yourselves out the market, less and less people can afford a new car."
• "The package sold to me with the car included collection from home and delivery after service a use of a loan car and finally notification of when the annual service was due. That didn't happen it cost me two bus rides."
• "I got a service plan mis-sold when I bought my car."
• "Sold a car that broke down within 30 days."
• "Total con artists buy a car after a couple of weeks service lights come on."
• "The service itself is a joke, across the past 1.5 years the thickness of my break pads has gone from 3mm to 5mm."
• "PDI sloppy, they fitted 2 locking wheel nuts to every wheel."

Communication and Responsiveness

Pros:

• "Harry our sales advisor was a pleasure to deal with and did everything possible to make sure we had a good experience."
• "Tim Spencer was a tremendous professional. He was in regular communication and kept us fully informed throughout the process."
• "The team were really good."

Cons:

• "Drop my car off for 1st service at 8:26am then waiting all day and nothing then I called at 4:50pm got through at 5:30 to be told the car was done."
• "They wouldn't talk to me say they'd call back but never did and ignored my emails."
• "Utterly appalling customer service. Have had our van now for warranty work for over 8 weeks."
• "Everytime I call to get for information, the lady says Mark will call back later. He never calls back."
• "They need to fix there phone lines I rang them four times yesterday but no one answered the phone."
• "The service department is awful, never ring back, had a van for well over a week, I had to chase them 10+ times and the phone system constantly dropped my calls to them!"
• "Left my sister's car for a MOT i went back to collect it and the girl who was dealing with it only gave me the paperwork they had misplaced the car keys."