Address: Winterton Rd, Scunthorpe, DN15 6AH, United Kingdom
Phone: +441724849622
Rating: 4.7
based on 273 reviews.
Customer Service
Pros:
"The entire experience was seamless from start to finish."
"Andrew in particular was extremely helpful and made the whole process incredibly easy and enjoyable."
"Jack made my whole experience relaxing and pleasurable."
"Very patient, polite guy with good sense of humour."
"He kept the car until I could see it at the weekend and I wasn't disappointed."
"Was looked after and guided through the process with such professionalism."
"Went out of his way to make sure I am well taken care of."
"Made me comfortable and welcome the whole time I was there."
Cons:
"Very rude after sales avoid."
"Bear in mind I purchased my vehicles nearly 2 years ago now and still haven't received the second key."
"Was offered either two free services or £200 compensation."
"I called 3 or 4 times to find out what was happening - as soon as they realise they can't sell you anything they don't want to know."
"As there was no profit for the dealer if we paid cash. We walked away."
"Once I arrived Adam let me have look round it, and asked if I would like to take it for a test drive, the van was fantastic to drive, spotless inside amazing vehicle for a used van."
"Have had many family members completely ripped off by this garage."
"The customer service was absolutely disgraceful I don't understand how these people have jobs selling cars."
Vehicle Quality
Pros:
"We only popped in to look at a car we had seen online and ended up with a different make and more expensive but we are more than happy."
"Free drinks were a bonus too."
"I was a little jaded with dealerships and companies, but popped to Stoneacre on a whim today and it was a really positive experience."
"I am over 350 miles away and bought a car unseen and was not disappointed when it arrived via a transporter."
"Keeps me well informed if any work is required."
"I would definetly recommend this company and especially this dealership to friends, family and colleagues alike."
"Thank you both for the enjoyable experience of buying my lovely car!!"
"Bought a Pre-owned Fiat 500 which the guys organised to deliver to Peterborough, end to end was seamless."
Cons:
"Purchased a mokka from them no end of issues and exterior trim hanging off and will not repair the vehicle as cosmetic even though was purchased the day before absolute con men."
"5 month in too ownership car as spent nearly 2 months in total in various garages been repaired."
"Lost over 2 k in income and offered either two free services or £200 compensation."
"Diabolical to be honest."
"Arrived to find the car unprepared, filthy, flat tyres and faults on dash."
"Bought the car after waiting for everything to be sorted out. 4 weeks later I am still awaiting the sat nav SD card and aerial."
"Several phone calls later, still not resolved and the staff just fob me off and don't call back as promised!"
"Once the service was done its being nothing but problems. 3 times stoneacare fixed said problem to be just as bad the same day."
Staff Approachability
Pros:
"All the staff are so kind and helpful and very friendly."
"His approach clearly worked well, I ended up buying a car!"
"Jack, Justin and Manager Craig were really helpful."
"We bought our new car today from Scunthorpe Stoneacre. All the guys were so friendly and willing to help."
"Steve from Stoneacre Scunthorpe was a really friendly and approachable man."
"Emma at Stoneacre Scunthorpe was fantastic from start to finish."
"I would highly recommend anyone to stoneacre the team at scunthorpe are amazing, a big thank you to justin and Jack."
"Had an absolutely fantastic experience at Stoneacre! Emma and Justin are both superstars and a huge credit to the company."
Cons:
"Terrible customer service. We're all too eager to accept deposit for a used car."
"Went to another Fiat dealership who were absolutely brilliant. If only these were as good as Piccadilly Wakefield."
"Shocking I couldn't believe it. Customer service was absolutely disgraceful I don't understand how these people have jobs selling cars."
"Had to call 3 or 4 times to find out what was happening - as soon as they realise they can't sell you anything they don't want to know."
"Was looked after by Adam at the Scunthorpe depot when purchasing my car, he was friendly & very helpful and even the aftercare with him has been outstanding."
"They might sell decent cars, I'll never know, as I'm really not the sort that enjoys being harassed into purchasing a car."
"I am so impressed, will definitely be returning to them for routine maintenance and repairs in the future!"
"We test drove a Fiat 500 soft top the salesman waved us off saying see you tomorrow when we returned the Manager went through all our options once we had decided the paperwork was sorted and the car was ready on the time and the day they said it would be."