Perrys Rotherham Vauxhall Reviews Summary

Customer Service

Pros:

• "Work was carried out efficiently with the loan of a courtesy car."
• "Jason is an amazing sales person who made sure our car sales went without a glitch."
• "I found the people at Perry's Rotherham have all been very genuine and friendly."
• "Excellent customer service, car booked in at short notice to fix engine management fault."
• "Very helpful and informative salesperson both on the phone and in person."
• "The aftersales team here are top class, the problems are unquestionably sorted promptly without a fuss."
• "Received excellent service from Mark at Perrys in respect of my search for a used Kia."

Cons:

• "In a pandemic they didn't bother to basic clean let alone deep clean a second hand car."
• "I would not recommend buying a car from Perry’s Vauxhall Rotherham, as they sold my partner a car with faults unknown to us at the time, and which have not been resolved since the purchase."
• "Paper left covered in oil on passenger floor."
• "When I arrived, was warmly welcomed very good treatment, but as for the test drive, I asked several questions regarding the car about the engine and how many gears the automatic gearbox had, and she wasn't able to answer."
• "Just greedy for sales kept telling me to put £100 deposit on a car cause its new in and won't be here tomorrow if i dont."
• "Sat us down at a computer asked for my details then complained the computer wasn't working kept walking off."
• "The customer service is appalling. I understand that cars can have faults but how they have dealt with it is disgraceful."

Sales Experience

Pros:

• "Glad to say he’s very happy with the car and happy with how smooth the sale went."
• "I would highly recommend."
• "Would recommend and buy from these in the future 👍🏻."
• "I would highly recommend to friends and family and I would go back again loving my new car thank you Perrys."
• "Love my car🤗"
• "We came away delighted with our purchase."
• "Car in great condition on collection, happy with both service and car."

Cons:

• "Jack said he had put some petrol in the vehicle for me - made it sound like a perk - but of course, that was billed too."
• "The price Jack and i agreed on the 'phone was not the price the vehicle was sold."
• "Buying a new car should have been an exciting and pleasant experience but turned out to be very unpleasant and left me feeling deflated."
• "Less than an hour after leaving the dealership, I found myself locked out of my car."
• "Very unhappy customer if I could give zero stars I would!"
• "Came to look at a car over the weekend The car had more miles than advertised so obviously some one had been using it from the branch."
• "Told them I want to return the car as I don't trust them or the car and they are making it as hard as possible."

After Sales Support

Pros:

• "Very friendly and helpful staff. Will use the service garage again."
• "Cant fault the staff, helpful and always available to answer any questions."
• "Thank you John for looking after my parents and making the sale very smooth 10 out 10 to John."
• "Left me feeling very at ease and happy with the purchase I made."
• "I’ve been to Vauxhall’s today and their great staff resolved my issue! It turns out I had a faulty fuse!!!!"
• "All in all very good service by staff."
• "Offered multiple test drives and didn't try to push a sale on me."

Cons:

• "Won't put anything in writing to me."
• "It's been well over a month since I have paid that deposit and still not had confirmation that my refund has been actioned....."
• "Had my car in for a recall the lad on the desk who dealing with me on both times was rude uncooperative."
• "Don't expect anything free though..... £8000 and not even a car mat free 🙈"
• "Need some training in customer service and how to actually sound like they're interested in selling a car."
• "Complete lack of customer consideration."
• "So grateful for the service they provided."