Marshall Vauxhall Peterborough Reviews Summary

Vehicle Quality

Pros:

• "Had a great experience here today, had issues getting a mot so the service guys took it to another garage and provided me a courtesy car at short notice."
• "Ivan was very helpful in dealing with me. Made the whole process so seamless."
• "After my car broke down this week I was in a position where I needed to find a new car quickly. Rikki and Rose could not have been more helpful."
• "Recently purchased a car from Marshall Peterborough. Conner Smith was very professional the whole way through the process."

Cons:

• "Bought a van from these people and an extended warranty via car care plan. Almost straight away things started going wrong with the van."
• "Test drove a car and was interested in buying it. They just needed to clarify something for me but in the meantime someone else bought it."
• "Polite staff, awful delays, awful experience."
• "1 star is, 1 star too many. Having bought a company vehicle brand new in July 2021 we have had constant problems with it."

Customer Service

Pros:

• "Adam and Ryan were so helpful, I would come back here again. 1st class service."
• "Ivan helped me out so much in buying a new car! He was very helpful, patient and gave such great advice."
• "Les was the most fantastic car salesmen. He explained PCP ( car on finance) and explained everything so clearly."
• "Fantastic experience, had videos sent to see car as it was a two hour drive away. Made my decision easier to make."

Cons:

• "The salesman didn’t have the courtesy to call me to tell me it was sold. Not good customer service at all, put me off ever returning there."
• "Avoid at all cost!!!!! This company is the most unprofessional place I have ever had to deal with in my adult life."
• "Booked a service through the app. Turned up, they have no record of it. I showed them the confirmation email, apparently it doesn’t mean anything."
• "This dealership is the worst one in Peterborough. You order parts and you get told it will be few days but it takes weeks."

Repair and Maintenance Efficiency

Pros:

• "Was seen to by Ivan who was very approachable and made the car buying processes very easy and stress free!"
• "Excellent, friendly service from the Peterborough branch with Elona and Mark (General Manager) helping us to purchase our daughters first car."
• "Marshall Vauxhall have been incredibly helpful and informative. They ensured the car had all the specifications that I liked."
• "Great experience with these guys getting my little electric Corsa. Andrew in sales was mega helpful and John arranged the finance with zero hassle."

Cons:

• "My wife’s car was recalled, we took it to the dealership. We were told that they would call us once the part arrived to fix the recall. We called after waiting 1 month for a call back."
• "Went in for a specific repair, they still did a full check and offered to charge me extra 1000 for all the stuff that's 'wrong' including 'put air in tires' for 144."
• "No one even attempted to mention the special coverage and the bulletin that exists for the Astra K clutch issues so I had to part ways with another 1000."
• "IF they answer phone, receptionist usually says someone will call back but they never do. Did a clutch because it was slipping, but afterwards gears crunching, which they weren't before."