Address: 65 Armstrong Way, Willenhall, Wolverhampton WV13 2QU, United Kingdom
Phone: +441902955152
Rating: 4.2
based on 216 reviews.
Customer Service
Pros:
"Excellent Customer Service from Russell Todd! If I could give 10 Stars I would!"
"Fantastic service from start to finish had quite a few cars from stoneacre Wolverhampton, and never been disappointed with the service."
"Thank you to the whole service team for a fab experience."
"Could not be more pleased with the service received at Stoneacre Willenhall from Russ."
"The service given from will was fantastic, he was great at keeping in touch and listening to what we need from a car."
"I’ve now got a new Alfa and I couldn’t be happier with the car and the service!"
"The service team were fantastic and customer service was friendly and professional."
Cons:
"Awful at communicating when I have reported a problem to them."
"Work was not completed as was instructed and a faulty part was fitted. Always a struggle to get someone to answer the phone."
"The service and commitment after is absolutely ridiculous."
"Extremely disappointed… I booked a diagnostic to understand what the issue was with my car."
"Very disappointed with Stoneacre Wolverhampton... a terrible service, and will not recommend them."
"This is the worst customer service I have ever experienced and what should have been a pleasant buying experience turned in to a complete nightmare."
"Utterly terrible service from these people."
Sales Experience
Pros:
"Spoke to these guys around my idea first car and Will managed to find one within hours."
"Been here for 2 cars now. Had my new car off them on Sunday 13th and they have been nothing but helpful throughout the entire process."
"Visited this garage to see what was available, was greeted by Jason who couldn't have been more accommodating and friendly."
"I would like to say a massive thank you to James & Dan, brilliant service from them both and a pleasure to do business with them."
"Sales team is great to get a deal done and dusted."
"I had a great experience purchasing my new Fiat 500."
"I am super happy with my purchase and the team were all very happy to provide such a good service that I wanted to buy from them."
Cons:
"Do not give this company any money. Reserved car with £100 fee. When I didn’t buy it, 10 days later still haven’t returned the money."
"Not to be trusted. And haven't changed in the years I have known."
"I would give no stars if i could. I reserved and test drove a car on a Saturday. But the following Monday had a message to say the car was condemned."
"Shady salesmen, I had a car on pcp from here 2 weeks ago upon purchasing I was offered diamond white protection and warranty which I declined with sales."
"Not recommended! Never again!"
"They literally fed me a pack of lies to get a sale and then want nothing to do with you afterwards."
"I would and could never recommend them or their services to anyone."
Communication
Pros:
"Pav was excellent from the start to finish with communication and sorting everything out."
"On arrival we were greeted by a gentleman named Daniel who went above and beyond for me, really contributed to the whole experience of getting my new top spec BMW 1 series shadow addition!"
"Even the aftercare has been brilliant, calling to check how satisfied I am with the car."
"I will be recommending Stoneacre Wolverhampton to everyone I know."
"Great experience getting a new car, helped by Dan Matto!"
"A warm welcome from the moment we stepped inside the door."
Cons:
"Still waiting on an email back here."
"However, there has been no communication from Stoneacre and the only way I have spoken to anybody is when I have contacted them."
"I am still waiting to hear if they have any CCTV footage."
"Never called back when promised."
"I had been waiting for over an hour for a car that was 5 minutes away! The manager then admitted that they had lost the keys."
"I booked in for a service and paid extra for car collection. Driver never turned up so called them and was told driver off sick. Never called me to let me know."
Professionalism
Pros:
"Very professional in his role."
"Thanks to Alan in parts... the service we've received is outstanding."
"The staff were friendly & polite & showed my wife & i various cars that were in my budget."
"Nathan and everyone else on the team were friendly, welcoming and extremely helpful."
"The best experience I’ve ever had with a dealership, Dan Matto is quite possibly the best 'sales man' I’ve ever had the pleasure of dealing with."
"Amy and Russell are both excellent in service and certainly both do credit to themselves and the dealership."
"All the staff who I spoke to were willing to listen to my many, many questions and help in any way possible."
Cons:
"Lazy, uncooperative, messy and simply not interested even in providing me the full details of my Stelvio upgrade."
"Very unprofessional and pushy staff."
"You have to be very careful with these guys. The rip off finance, the phony guarantees, the figures changing from when you verbally agree to when you actually sign."
"Bad commercial practice. Unreliable."
"This dealer will sell you a car that is DIFFERENT from advertized."