Motorvogue Renault Bedford Reviews Summary

Customer Service

Pros:

• "Keeping me informed with regular updates and went above and beyond."
• "The whole process was handled very professionally, the person on reception, Jenna I think, was very polite, welcoming and represented the company very well."
• "Excellent service by Karina. I was kept fully updated about delivery & the whole process of buying my new car was made very easy."
• "Ashley was well organised and efficient. He was a great help in helping us select the right car."
• "Fantastic staff and decent refreshments and clean toilet areas."
• "Very happy with the service we have received from the start to the end. Reuben kept us informed and answered all our questions."
• "I received excellent service and was looked after brilliantly by Kieran."

Cons:

• "When this review was first written I had my car. However, importantly, I didn’t have my “dealer fit” extras."
• "I have been trying to contact them for last 4hrs - calling, leaving messages on their 'call back' service, website enquiry forms - nothing."
• "Customer service needs looking at as I was going into the service dept and got pushed out the way by a sales person."
• "Most prison doors are more welcoming than this salesman."
• "On entry to the building I was made to feel rushed about my van issues, work took 4 months to get sorted."
• "The receptionist wasn't prepared to listen to my case but kept repeating herself."
• "I had been a customer with Wests for years and was very sad to see they had sold, especially after my recent visit when I was verbally attacked by a member of staff."

Sales Experience

Pros:

• "Otis worked so hard to find the car I wanted, as there are currently a very limited number available with the specifications I was after."
• "5* service from salesman Otis White who explained everything thing clearly."
• "recently purchased a used renault captur, served by mohammed uddin, excellent service, very informative about vehicle."
• "I Purchased a used vehicle from Otis at Motorvogue Renault Bedford. I found him to be very professional and knowledgeable about all the features of the vehicle."
• "Senior Sales Executive Otis White is incredible. We had a wonderful experience from start to finish."
• "Otis White was very friendly and professional, gave me lots of options and explained everything fully."
• "Great experience with Ashley. Easy to deal with and super supportive! Went out of his way to help and nothing was too much trouble!"

Cons:

• "The service and parts section was Absolutely terrible would not help me baring in mind it was on warranty!"
• "Whenever contacted them with the car issues they always went to the easier option by say: it's fine."
• "Waste if money. Car was not even little bit charged, just managed to get back."
• "Unfortunately at first from 4-6 months waiting for the car turn to 9 months wait for us."
• "Quick to sell me the vehicle, but when the steering went wrong on my Dacia, they fobbed me off and wanted me to pay."
• "It seems Motorvogue don't learn from their mistakes. My advice: double-check everything they say!"
• "Very poor service here. I called a week ago to get a price of a van and was promised some figures 2 days later."

Facilities

Pros:

• "it was the best waiting room ever you had a TV and a coffee machine and sweets too and comfortable chairs and couch too they were fast at fixing the car and cleaned it too and were friendly and helpful."
• "Collection of the vehicle was made to feel very special."
• "The handover day was really exciting with the car unwrapped for us."
• "I am so happy with my brand new Renault Arkana purchase. I loved the added touch of the reveal in the showroom complete with cover and personalised notice stand, brilliant!"

Cons:

• "only negative was parking was tight but in their defense they actually moved a car so I could park close."
• "It would have been nice to maybe having the inside hoovered."