Arnold Clark Chesterfield Motorstore Reviews Summary

Customer Service

Pros:

• "Their customer service was fabulous."
• "Charlotte goes above and beyond with her service."
• "Really helpful team. Gave me a good price for my trade-in and bent over backward to help."
• "Just wanted to say thank you to the service guys and the lady receptionist who changed the bulbs on my wife's Honda civic tourer whilst she was heavily pregnant."
• "Jordon and Nathan were really helpful and accommodating on my click and collect handover."
• "Fantastic! Sold our car today with Nathan and he made the process stress free and easy."
• "Great service and help recently when buying a new car (and trading in the old one) with help from Ted Rees."
• "Amazing service. Sold my car to Nathan and everything was so straight forward."

Cons:

• "Considering well known dealer they aren't very confident of their cars as they only offer a pathetic 2 month warranty."
• "Managers aware of a wet belt issue with Peugeot 1.2 puretech 3008s but their staff won’t pass that information on unless it’s in their interests."
• "Dealt with Josh, found a car that I liked, never offered a test drive."
• "Tried to resolve with manager and also customer service and truly shock at how this has been managed."
• "Make sure you check absolutely everything on the car within the 60-day warranty period."
• "Reserved a car over the phone and paid my £99. After going to see the car, changed my mind as there were cracks in windscreen and rear light."
• "Visited on Saturday, test drove a car with “Genius” Adam and during the test drive I directly asked if the car had cruise control. He stated yes and we spoke further on this."
• "Initially dealt with Nathan and during the actual sale today we dealt with Jordan. Both guys were very customer focused, friendly, polite and professional."

Car Quality and Selection

Pros:

• "Yesterday night I text her to say I wanted a car, this morning she found an amazing car and by mid afternoon it was mine."
• "It needed the front grill replacing and also had a fault with the battery, both of which they fitted new, free of charge."
• "Found a car on the Monday night; reserved it, and picked it up the next day!"
• "Had a great experience part exchanging my old car for a new one."
• "My car broke down so hired a dual control corsa to take my customer to test. Staff in branch very helpful."
• "Changed my perception of used car sales. Every single person in this place is really nice."
• "Very nice place. Plenty of parking. Great range of cars from £3k upward!"
• "This is the third car we have bought from Arnold Clark and I find the customer service from everyone involved is extremely professional."

Cons:

• "Typical large second-hand car dealer, expensive prices mind and forget any negotiation."
• "Having bought quite a few cars over the years as a petrol head and working in the trade my car buying experience was a breath of fresh air."
• "Sold my car recently to Jordan, it was a really simple process and he explained everything clearly."
• "The only problem, and this was specific to my circumstances, was that I had to go there twice because they didn't make me aware that there are restrictions if you have had the car for less than 6 months."
• "Really disappointed in my experience with Arnold Clark. Visited on Saturday, test drove a car with “Genius” Adam and during the test drive I directly asked if the car had cruise control."
• "Would be 0 if it let me. A little advise don't leave a review until you've had your car for a few months."
• "Worst place to buy a car from, they sold me a faulty car and within 5 months gearbox broke."
• "They are mess I have bought a car from them and asked them twice specifically whether suspension and all electrics are working and they say yes no problems at all."