Stellantis &You Peugeot Manchester Reviews Summary

Customer Service

Pros:

• "From start to finish Ashleigh Townsend could not do enough for me. She kept me updated and did her best to keep the costs down."
• "The customer service was impeccable with regular updates on when my car would arrive."
• "Great used car at great price, but it was the purchase experience that we enjoyed that led me to leave this 5 star review."
• "Wendy in the Sales team and Danny the Showroom Manager have been superb. Consistently exemplary and the team always deliver first class customer service."
• "Had a great experience taking my car to them for a recall. I dropped the car off in the morning and could pick it up in the afternoon, as discussed earlier."
• "Great service from Robert, Luc, and Chris. They were very helpful with our purchase and went the extra mile after a complication to sort it out."
• "Outstanding Service, all questions answered and all options explored. Makes a new car order easy as pie."
• "Agent by the name of Ethan recorded a bespoke video of the vehicle I was after upon my online enquiry and assisted me in the test drive."

Cons:

• "Misleading advertising and false and inaccurate pricing. Even after a phone call in the morning which advised the vehicle was available and reserved despite being sold several days ago."
• "Staff are rude and totally unprofessional. We reserved a car following a phone call with Naresh at 5:51pm... When we finally got through on the office line, he told me that he had found out from his manager that morning the car had been sold the day before."
• "I have recently had the misfortune to acquire a Peugeot 208 lease vehicle sourced via Stellantis & You Robins & Day Manchester. They failed to deliver the car on the due date."
• "Got a new car from them 3 weeks old came with no locking nut...got flat tyer couldn't change it due to no locking nut....had to take it to Preston to be told now has to have them cut of to be told we have to pay for it."
• "My lease company (Lex) ordered a vehicle from this dealership, the car was delivered on a covered transporter absolutely covered in dust apparently their car holding area is a dusty car park."
• "Had an urgent recall on my vehicle a DS3. Car booked in on 23 March. Despite me being 30 mins late my car was washed, checked over and I was on my way by 14.00. Ryan was a star 🌟 as I was waiting for the work to be done and I didn't have too wait long. Five stars all the way"
• "Bought a brand new Fiat 500c from this garage waited 6 months for the car when is was supposed to have been 4 months max. On delivery of the Car it looked amazing until i looked inside and the interior was the total wrong colour."
• "Damage caused when I had a tyre replaced here in the picture. Staff failed to correctly note my telephone number meaning I had to make multiple visits."

Repair and Maintenance Experience

Pros:

• "Had a great experience taking my car to them for a recall... With the recall, they provided a free complementary check."
• "Great service from Josh. Professional and polite from start to finish."
• "I did have an issue with a car purchased, however, Stellantis resolved the issue and gave me a full refund."
• "Had my DS3 fully serviced, whilst we sat and waited. Ryan was absolutely amazing, made sure we had drinks and kept us up to date throughout the process."
• "Excellent service especially in these Covid times. Quick, punctual and professional."

Cons:

• "Bought a used car from this dealership 3 months ago and drove it away with a window that was rebounding."
• "My lease company (Lex) ordered a vehicle from this dealership, the car was delivered on a covered transporter absolutely covered in dust."
• "Like all ‘Main Dealers’ everyone was very polite and helpful and the interior is modern, clean and spacious. However, you pay for all this with the price of service."
• "Had an urgent recall on my vehicle a DS3. Car booked in on 23 March. Despite me being 30 mins late my car was washed, checked over and I was on my way by 14.00. Ryan was a star 🌟 as I was waiting for the work to be done and I didn't have too wait long. Five stars all the way"
• "Bought a brand new Fiat 500c from this garage waited 6 months for the car when is was supposed to have been 4 months max. On delivery of the Car it looked amazing until i looked inside and the interior was the total wrong colour."
• "Damage caused when I had a tyre replaced here in the picture. Staff failed to correctly note my telephone number meaning I had to make multiple visits."