Halfords - Norwich Reviews Summary

Customer Service

Pros:

• "Luke is the man, he was so busy helping people, then my turn."
• "Staff were friendly and helpful."
• "Jen was incredibly knowledgeable on bikes and helped me make the right choice without feeling pressured."
• "The sales assistant was very helpful, tried the helmet on, made sure it was a good fit and not wobbly."
• "Incredible bunch of guys that are so helpful, polite and kind."
• "On many occasion I have found myself in need of vehicle help and he goes above and beyond to get you fixed and back on your way."
• "A most pleasant experience, my assistant was helpful and guided me through the options for purchasing a new Hybrid bike."

Cons:

• "Poor organisation from the person who served me."
• "However, they could not offer a timeframe by which the repair or replacement would be completed."
• "Technician was friendly, helpful and volunteered to carry my bike back downstairs, but critically he incorrectly reattached my front wheel to the frame."
• "Called me 10 minutes before my MOT was due to say they were cancelling it."
• "Absolutely shocking service. Ordered two car seats for collection, was told they had been collected when they hadn’t."
• "Finally I was seen, the person was rude and just pointed to the bits I needed."
• "Only two members of staff on the shop floor, neither were helpful."

Product and Stock

Pros:

• "Shop was clean, tidy and well stocked."
• "Had a five star service here today. They done a free 10 point winter health check on my car and topped up screen wash for me."
• "Researched wiper blades for my car and Halfords were the only company at that time to have all three in stock."
• "The repairers Josh and Jennifer were brill the bike looked great."
• "Brilliant! The store manager came over and pointed us in the direction of their own model which was perfect."
• "Excellent service: personable, efficient, as-you-wait tyre change."
• "The Parts Manager then showed me the tin of paint and a tin of undercoat needed to complete my job. 10/10"

Cons:

• "So the 32 point Free Bike Check is just a visual inspection only. Wouldn't touch the bike or give advice at all."
• "Was really disappointed with experience... The bike I bought is superb but the actual buying experience was dreadful being honest."
• "I ordered 4 items online for pick up in store but when I went to collect the items I was informed that they hadn't been put aside ready for collection."
• "Out of pocket over £100, for literally nothing and my bike in the exact same state as before."
• "Bike builder is terrible had bolts coming off bike after 3 days buying it."
• "Ordered a tent for my Grandson, staying over at the weekend, on the Wednesday. Same day, or the Thursday at the latest, delivery. No show on Thursday or the Friday."
• "The battery and charger both developed intermittent faults within just over two weeks of purchase."

Store Experience

Pros:

• "FANTASTIC CUSTOMER SERVICE and an OUTSTANDING experience with the branch, which was clean and everyone seemed happy to work there."
• "Really pleasant place and amazed with how well they’re handling the current situation, social distancing and a certain number of people allowed in the store each time."
• "Great customer service from the lady in the bike department... Shame the stock was limited."
• "I was in and out of Halfords in 15 minutes. Brilliant service. Competitive price."
• "The staff were fantastic, Martin especially. Literally saved my Christmas by getting my car back to life when I wasn't even near the branch!"
• "Really good shopping experience. On our first visit we received v good and impartial information about what bike would be suitable for our son."
• "Large, well laid our store, easy to find what you need."

Cons:

• "Parking isn’t great especially when you have a big vehicle!"
• "Sun I went to the Norwich branch, click & collect, could see NO sign saying C & C this way, so had to queue for five minutes at general checkout."
• "Norwich branch doesn't seem to employ many staff on the click and collect, waited 20 minutes before I needed to leave."
• "Decent shop if you know what you need and its available on the shelf to pick yourself. However, always short staffed, bike department is a waste of time."
• "Not enough staff, waited 20 minutes and gave up as still about 5 people in the queue."
• "The service was slow but they were busy so I was happy to wait."
• "We had an appointment at 1 but made to wait in the queue in the sun for 20 minutes then sent in."