Primark Reviews Summary

Store Layout and Accessibility

Pros:

• "Visited Newcastle Primark store yesterday to buy a jacket (which I'm very pleased with at excellent price) and just wanted to say how well organised staff and swift check out was considering large queues."
• "Was fairly busy but the wide aisles made it seem less so."
• "It has escalators and lifts to all floors."

Cons:

• "However, accessibility poor for wheelchair users or those with mobility issues due to cramped spaces between rails, layout, clothing left on floor."
• "There are 4 floors in this store yet tills were open only on one with the queue so long the end of it was almost by the lifts at the front of the shop!"
• "Everything is everywhere, you don’t know the price of half the items..."
• "Hard to find what you're looking for, a huge jumble sale environment."
• "The once organised displays end up in massive piles of clothes."
• "I found this store a bit chaotic and hard to navigate with no proper map visible and items here and there."
• "Only thing is the store is so big it is sometimes hard to find employees for help."

Staff and Customer Service

Pros:

• "The staff are friendly and helpful."
• "Staff is always friendly and you can see how hard they work."
• "Great communication from staff with one another to ensure you get the items you need."
• "Staff here are absolutely lovely, especially a gentleman called Rahiib who is one of the most kind heart warming retailers I have ever met."
• "Staff are always helpful (despite how tired they must be from the heat)."
• "Lovely customer service, asked a tall man where to find tights and he pointed me exactly where I needed to go and in a friendly manner."
• "As always, the customer care is brilliant. Polite, friendly and helpful from door to till."

Cons:

• "The sales advisers are not well trained and very slow."
• "I asked 2 members of staff at the Northumberland Street store for help with things I was looking for and they were no help at all."
• "Could not find a vest top asked staff just pointed in gym area also looked for a denim off shoulder top that was in window they just said over there and kept working."
• "The supervisors or manager, who is always standing behind the advisers, doesn't how to behave or how to deal with a gentleman or lady."
• "The manager is not very good with the customers don’t understand customer and don’t know how to deal with customers."
• "Very very substandard rude (to say the least staff)."
• "Some staff can be very helpful & some not!"

Pricing and Value

Pros:

• "Well in all fairness, the prices of their goods are somewhat fair compared to those of the neighbouring stores with the same value."
• "It is relatively considered one of the cheapest stores in the UK."
• "The prices here are hard to beat, making it an ideal spot for budget-conscious shoppers."
• "Primark is known for it's outstanding value for money clothing range which provides up-to-date fashionable quality for all ages."
• "Value for money and great products if you choose wisely."
• "Its prices were the best and had great variety to choose from both men, women and home sections."
• "The prices are very low and I think the quality is good."

Cons:

• "Clothing items do have a short life span but for the price it's replaceable."
• "Bad pricing, too much queing n walking g when in pain bargains can be had but prices going up which is I suppose fair if passed onto workers who were,not previously paid fair and had bad working conditions."
• "I've noticed the prices have crept higher & higher pretty quickly over the past few years."
• "The only thing I have to complain about is the acrylic paint you sell for £2.50."
• "Cheap tacky clothes not really my type of place packed to the rafters with clothes always full and a queue at the tills."
• "Super long queues, place was a bomb and pricing on 5 items we had was incorrect."
• "Then tried to try a coat on Infront of a mirror and was told I couldn't because of covid!"

Product Selection and Availability

Pros:

• "Vast choice of clothes and accessories at very reasonable prices."
• "Really good store! Has a huge selection of women's, kid's and men's clothes."
• "Never seen such a massive pyjamas selection."
• "The selection is constantly updated with new arrivals, ensuring that there's always something fresh to discover during each visit."
• "From trendy clothing to basic essentials, you can find a wide range of styles for men, women, and children."
• "Great store with a massive range of women's, mens and children's clothes. Household items. Beauty and skincare ranges."
• "There are 4 floors of shopping and I can't imagine that there is nothing you could find for anyone."

Cons:

• "Clothing sizes are very deceiving and ultimately wrong, the jeans sizes when we visited only had up to size '38'."
• "Although many people like going to primark as it is cheap... The shops are huge but always messy, clothes lying everywhere."
• "Clothes aren't on trend (at least in women's section), sizing isn't very accurate."
• "Most of clothes are in one size on the shelves (at the children's section)."
• "Shame the clothes don't come in bigger sizes."
• "Yet again the store has only small sizes in the mens department we are not all small."
• "I'm anywhere between size 18-22 depending on the cut of the clothes. Primark makes clothes that fit me, but never have any in stock."