Morrisons Reviews Summary

Cafe Experience

Pros:

• "A lovely experience, good food, good service."
• "I've never once had a bad meal and it's always delicious!"
• "The shoppers cafe is good I had a full English breakfast there and a pot of tea."
• "Nice egg and cress sandwich and coffee for my lunch from the cafe."
• "The café is good. It has one of the Amazon lockers for collecting parcels."
• "A breakfast that never disappoints!"
• "Recently visited the Keighley branch. Wow! What a store! The range and quality of products was astounding."

Cons:

• "Just been to the cafe in morrisons keighley and was disgusted with the state of it."
• "Cafe is run down with hardly anybody in it had a breakfast very dry."
• "Food is not good anymore even drinks are usually cold."
• "Had scampi, chips and baked beans. Beans were dark and dry like they’d been kept warm for hours."
• "The cafe itself was dirty as were the cups and the cutlery."
• "I ordered soup only one choice. There were no proper mugs for tea."
• "The food well fair to say the full English and scrambled eggs on toast along with the coffee got left as was inedible."

Staff and Service

Pros:

• "Mostly great had issues from time to time but the management team are always on top on it."
• "Friendly, down-to-earth, helpful staff."
• "Well, the staff are always helpful and friendly."
• "The staff here are mostly very helpful and will quite happily help you find an item you need and will check in the back room if not on shelves, they are also very kind and patient."
• "I was amazed how friendly the Morrisons staff were."
• "However, the staff were very pleasant and friendly."
• "Staff are friendly and helpful."

Cons:

• "Rude staff no social distancing no hand sanitiser in store staff not wearing masks."
• "I don't like the Keighley store due to staff shouting & swearing at each other."
• "Literally most of the staff(except a few) are rude, obnoxious and completely unhelpful."
• "Shirty staff."
• "Bad service. I came in today and when i pay the staff very rude."
• "Unhelpful staff - included the cafe."
• "Terrible staffing not at all organised stood waiting for someone to help attend the self service 5minutes later no show of anyone."

Store Cleanliness and Layout

Pros:

• "Always clean and tidy but noticed prices rising."
• "Every things looked clean and tidy and labelled with correct prices."
• "Lovely 're fit. Wider isles and not as much obstruction in isles."
• "Recent store renovation means that this Morrisons now has a more open, modern and welcoming layout."
• "Clean and tidy and well laid out - excellent prices and friendly staff."
• "Lovely clean place with friendly staff, all you would need and a little more."
• "A great place to shop. Plenty of place to park in the nice laid out car park."

Cons:

• "Visited the disabled toilet which was also filthy."
• "This Morrisons branch is a run down, dirty store with useless staff that don't care."
• "The floors and seating were covered in crumbs and we even seen chewing gum stuck to the table leg."
• "The window ledges and light shades were an inch thick of dust and dead flies."
• "The ladies toilets weren't very clean either."
• "It stunk really bad, nothing is easy to find, even took me ages to find the bread!!"
• "Toilets unkept. Food out of date and very close to best before, which should be in quick sales."

COVID-19 Measures

Pros:

• "I went to Morrisons in Keighley yesterday. I was nervous about going out but I have to praise Morrisons for the way they have organised things."

Cons:

• "Rude staff no social distancing no hand sanitiser in store staff not wearing masks."
• "Abysmal COVID safety, no social distancing and maybe 50% of people wearing masks?"
• "Unlike other local Morrisons (Halifax and Skipton) I found the situation re Covid to be lacking."
• "Guaranteed corona. Hardly anyone was wearing masks."
• "Here we are about to go into level 5 of Covid lockdown and people are not wearing masks and nobody cares..."
• "Very poor covid 19 control which is surprising and disappointing. No one-way system, too many people let in store, no social distancing indicators."
• "Not happy with covid rules, what point of sanitizer inside store when you have to obtain trolley first."

Product Availability and Pricing

Pros:

• "Morrisons in keighley as just celebrated 50 years of looking after customers and the supermarket it as very good food beautiful flowers that last 2 weeks and are not expensive fresh food fruit and salads household items."
• "This is a rather large shop the fruit and vegetables here are always nice and very fresh."
• "Prices are better than Asda and the quality of the meat is far superior."
• "The food I bought was competitively priced."
• "Good sized store with very good facilities and lots of very nice offers with competitive prices."
• "Favourite supermarket! Recently renovated and looks great and wide range to choose from."
• "Staff always busy. Lots to choose from. And great products."

Cons:

• "if you can fight your way through the beggars at the main entrance you will find it's half the supermarket it was a couple of years ago."
• "Lots of gaps on shelves."
• "Gone down hill tremendously, I go in after work (7.30) shelfs are always empty."
• "Expensive, low stock for many products. Badly laid out store."
• "It seems every time I go in the shelves are bare, last week I went in there was only TWO DIFFERENT loaves of bread available!"
• "Once again couldn't get lots of my shopping as the shelves were empty!"
• "Ok its a food shop so nothing exiting half empty shelves that haven't been re stocked."