Morrisons Reviews Summary

Product Selection and Availability

Pros:

• "They had all the products I needed, which was a big plus."
• "Almost all things are available out there."
• "It has magnificent selection of many different foods that are often unavailable in other supermarkets."
• "Their fresh produce is unbeatable."

Cons:

• "Still have customers dumping stuff they've changed their mind about."
• "Shelves empty one person on cigarette kiosk has to deal with everything."
• "Very poor tonight. No staff were on station to help on bakery or butcher's depts."
• "I went at 2pm Sunday afternoon, there was hardly any fresh bread."

Customer Service

Pros:

• "The staff are really helpful."
• "Staff friendly and good customer service."
• "Friendly services for all ages and Disabled People easy as access."
• "10/10 for the young man on bakery this afternoon."

Cons:

• "Staff are quite rude, food is often out of date."
• "Has Morrisons changed 🤔 absolutely not. Still got staff walking past & ignoring said items."
• "Staff were rude and unhelpful. Not a single member of staff around the store to help."
• "terrible .....the surly staff have the social skills of isis."

Checkout Experience

Pros:

• "Self checkouts actually work well and cafe food tastes good!"
• "You are not put under pressure to pack your shopping at the tills' at 100 miles per hour."

Cons:

• "Waiting for store assistants to approve transactions took longer than expected."
• "self service checkout had just a few items told to use self service put cash in machine said I hadn't."
• "All tills are closed. One of the biggest supermarkets in UK are so cheap we have lines in the self serving area cos they have errors."
• "Ordered the Big Daddy breakfast it looked like it had been set under the hot pleat for about five hours."

Store Cleanliness and Layout

Pros:

• "Shop here fairly often. Nice and clean. Easy to find your way around."
• "New look Morrisons looks fantastic! The layout means it's really easy to navigate around."

Cons:

• "The fridge shelves on the raw meat section look like they very rarely get cleaned."
• "Walking in you are hit by the smell of sour milk."
• "Really needs more staff and the shop to be laid out properly instead of everything been thrown all over shelves."
• "The store is really badly laid out, more like an indoor market than a supermarket."