Sainsbury's Reviews Summary

Packaging and Sustainability

Pros:

• "Refillable containers NOW please, not 'in the future'."
• "Sainsbury's Emersons Green impresses with its inviting ambiance, spacious layout, and exceptional product variety and quality."
• "Their commitment to sustainability is commendable, offering reusable bags and eco-friendly packaging."

Cons:

• "Too much packaging. WAY too much. Too much plastic."
• "Pay proper compensation to us ALL for not introducing refillable containers 40 years ago when you KNEW about climate change."

Customer Service and Staff

Pros:

• "Michelle, staff member collecting for customer deliveries today in store, took time out to very willingly help me."
• "Staff are always friendly and the store is large and clean with a wide range of quality products."
• "Popped in Sainsbury's cafe with my mother, nan and grandad and was pleasantly surprised."

Cons:

• "Most arrogant people I've seen, the amount of time I had to stop move out of their way each time."
• "Wife came back home in tears after being abused by a member of staff."
• "Lady on customer service desk ignorant."

Facilities and Cleanliness

Pros:

• "Well laid out, bright, clean and always well stocked."
• "Always extremely clean and staff very helpful."
• "Clean, tidy, plenty of polite and helpful staff on the shop floor."

Cons:

• "Supermarket might be great, but over the course of 3 years, your toilets haven’t been fixed."
• "The toilets are in desperate need of a Refurb."
• "Disabled toilet with toilet paper strewn about the floor, very uncared for."

Product Variety and Availability

Pros:

• "This is a great place for groceries, electric appliances and other home stuff."
• "My favourite/go to Sainsburys store!! Large store, so great for Tu clothing & homeware."
• "Great store, plenty of options and good selection of Tu clothing for all."

Cons:

• "Too large a floor plan. The range of products appears to be too wide but at the same too shallow."
• "Shelves empty. First 3 things on shopping list they haven't got!!!"
• "The bakery is bad often prefrozen donuts & if you get there early or late there’s never any fresh bread."

Price and Value

Pros:

• "Food was good value and tasty."
• "The cafe is also great value for money too."
• "One of the longest established supermarket always offering quality produce and goods at realistic prices."

Cons:

• "Hate the give me all your information with a nector card so we can sell it to a third party for profit or pay more for your shopping view."
• "The prices and the lack of selection."
• "RIP OFF SAINSBURYS EMMERSONS GREEN, BRISTOL, not a good service at all."